25
NPS
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MRC Global
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About MRC Global's Brand
MRC Global is the world's largest distributor of pipe, valves, and fitting products and services to the energy industry.
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
MRC Global NPS
MRC Global's Net Promoter Score (NPS) is a 25 with 60% Promoters, 5% Passives, and 35% Detractors. Net Promoter Score tracks whether MRC Global's customers would recommend using the product based on a scale of -100 to 100.
MRC Global Overall NPS
| 60% | Promoters |
|---|---|
| 5% | Passives |
| 35% | Detractors |
MRC Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 43 | Jan 2023 | 43 |
Feb 2023 27 | Feb 2023 | 27 |
Mar 2023 33 | Mar 2023 | 33 |
Aug 2023 39 | Aug 2023 | 39 |
Oct 2023 29 | Oct 2023 | 29 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 25 | Jan 2024 | 25 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 23 | Apr 2024 | 23 |
May 2025 27 | May 2025 | 27 |
Nov 2025 25 | Nov 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRC Global NPS by Gender
MRC Global's NPS was rated 42 by Male customers on Comparably.
Male
42
MRC Global's NPS was rated 42 by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Female
N/A
MRC Global's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MRC Global NPS by Ethnicity
MRC Global's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
MRC Global NPS by Age
MRC Global's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
MRC Global NPS by Usage
MRC Global's NPS was rated 100 points by customers who have used MRC Global's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
MRC Global Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of MRC Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MRC Global Customer Loyalty Score by Gender
MRC Global's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
MRC Global Customer Loyalty Score by Ethnicity
MRC Global's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MRC Global.
82
out of 100
Caucasian
MRC Global Customer Loyalty Score by Age
MRC Global's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MRC Global.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
41-45 100% | 41-45 | 100% |
MRC Global Customer Loyalty Score by Usage
MRC Global's Customer Loyalty score was rated 100% by customers who have used MRC Global's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MRC Global Customer Loyalty Score by Industry
MRC Global's Customer Loyalty score was rated 100% by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MRC Global Product Quality
3.5/5
MRC Global has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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MRC Global Product Information
MRC Global’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated MRC Global's product the highest.
- Website
- http://www.mrcglobal.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Energy
Travel
Manufacturing
Quick Insights into MRC Global Product Quality
MRC Global's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 41-45.
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Ranked MRC Global Product Quality the Highest
Ranked MRC Global Product Quality the Lowest
MRC Global Product Quality Score by Gender
MRC Global's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
MRC Global Product Quality Score by Ethnicity
MRC Global's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MRC Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
MRC Global Product Quality Score by Age
MRC Global's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MRC Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
41-45 2.8 | 41-45 | 2.8 |
MRC Global Product Quality Score by Usage
MRC Global's Product Quality score was rated 4.5 stars by customers who have used MRC Global's products/services for 2 to 5 Years.
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MRC Global Product Quality Score by Industry
MRC Global's Product Quality score was rated 4.6 stars by Energy and Manufacturing industry customers.
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MRC Global Pricing
MRC Global ROI & Value For Money
3.3/5
MRC Global has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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MRC Global Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry.
Quick Insights into MRC Global ROI
MRC Global's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 41-45.
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Ranked MRC Global ROI the Highest
Ranked MRC Global ROI the Lowest
MRC Global ROI Score by Gender
MRC Global's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MRC Global.
Male
3.5/5
Female
N/A
MRC Global ROI Score by Ethnicity
MRC Global's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MRC Global.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
MRC Global ROI Score by Age
MRC Global's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MRC Global.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
MRC Global ROI Score by Usage
MRC Global's ROI score was rated 4.5 stars by customers who have used MRC Global's products/services for 2 to 5 Years.
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MRC Global ROI Score by Industry
MRC Global's ROI score was rated 4.8 stars by Energy and Manufacturing industry customers.
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MRC Global Customer Satisfaction (CSAT)
MRC Global Customer Satisfaction (CSAT) Score
72 / 100
MRC Global has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
39%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MRC Global Customer Satisfaction
MRC Global's Customer Satisfaction score was rated highest by customers who have used MRC Global's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked MRC Global Customer Satisfaction the Highest
Ranked MRC Global Customer Satisfaction the Lowest
MRC Global Customer Satisfaction Score by Gender
MRC Global's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MRC Global.
71 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
MRC Global Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MRC Global's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MRC Global.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
MRC Global Customer Satisfaction Score by Age
MRC Global's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MRC Global.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 41-45 | 66% |
MRC Global Customer Satisfaction Score by Usage
MRC Global's Customer Satisfaction score was rated 100 points by customers who have used MRC Global's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MRC Global Customer Satisfaction Score by Industry
MRC Global's Customer Satisfaction score was rated 100 points by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "MRC Global Customer Satisfaction Score by Industry",
"text": "MRC Global's Customer Satisfaction score was rated 100 points by Energy and Manufacturing industry customers.",
"bars": [
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "MRC Global's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
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}
]
}MRC Global Customer Service
3.4/5
MRC Global has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MRC Global's overall Customer Service score rated by its users and customers.
About MRC Global's Customer Service
Address
2 Houston Center,909 Fannin Street,, Suite 3100, Houston, TX
Website
http://www.mrcglobal.com
Phone Number
877-294-7574
Quick Insights into MRC Global Customer Service
MRC Global's Customer Service score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked MRC Global's Customer Service score.
Ranked MRC Global Customer Service the Highest
Ranked MRC Global Customer Service the Lowest
MRC Global Customer Service Score by Gender
MRC Global's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MRC Global.
Male
3.3/5
Female
N/A
MRC Global Customer Service Score by Ethnicity
MRC Global's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MRC Global.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
MRC Global Customer Service Score by Age
MRC Global's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MRC Global.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
41-45 3 | 41-45 | 3 |
MRC Global Customer Service Score by Usage
MRC Global's Customer Service score was rated 4.2 stars by customers who have used MRC Global's products/services for 2 to 5 Years.
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MRC Global Customer Service Score by Industry
MRC Global's Customer Service score was rated 4.6 stars by Energy and Manufacturing industry customers.
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MRC Global as an Employer
3.7/5
MRC Global has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
MRC Global scored a 25 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of MRC Global would recommend the brand to a friend. ENPS measures how likely MRC Global employees would recommend working at MRC Global to a friend.
Net Promoter Score
25
NPS Score
| 60% | Promoters |
|---|---|
| 5% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
