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NPS
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Brand Page
MRF
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About MRF's Brand
Manufacturer of rubber products. The company is headquartered in Chennai, India.
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
MRF NPS
MRF's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether MRF's customers would recommend using the product based on a scale of -100 to 100.
MRF Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
MRF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Jul 2023 -25 | Jul 2023 | -25 |
Oct 2023 -40 | Oct 2023 | -40 |
Jan 2024 -29 | Jan 2024 | -29 |
Mar 2024 -13 | Mar 2024 | -13 |
May 2024 -11 | May 2024 | -11 |
Jul 2024 -9 | Jul 2024 | -9 |
Oct 2024 -1 | Oct 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRF NPS by Gender
MRF's NPS was rated 25 by Male customers on Comparably.
Male
25
MRF's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
MRF's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MRF Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MRF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MRF Customer Loyalty Score by Gender
MRF's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
MRF Customer Loyalty Score by Industry
MRF's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MRF Product Quality
4.2/5
MRF has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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MRF Product Information
MRF’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MRF's product the highest.
- Website
- www.mrftyres.com
- Company Size
- 10,000+ Employees
Quick Insights into MRF Product Quality
MRF's Product Quality score was rated highest by Male customers.
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Ranked MRF Product Quality the Highest
MRF Product Quality Score by Gender
MRF's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MRF.
Male
4.2/5
Female
N/A
MRF Product Quality Score by Industry
MRF's Product Quality score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MRF Pricing
MRF ROI & Value For Money
3.8/5
MRF has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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MRF Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MRF ROI
MRF's ROI score was rated highest by Male customers.
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Ranked MRF ROI the Highest
MRF ROI Score by Gender
MRF's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
MRF ROI Score by Industry
MRF's ROI score was rated 3.5 stars by Tech industry customers.
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MRF Customer Satisfaction (CSAT)
MRF Customer Satisfaction (CSAT) Score
100 / 100
MRF has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MRF Customer Satisfaction
MRF's Customer Satisfaction score was rated highest by Male customers.
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Ranked MRF Customer Satisfaction the Highest
MRF Customer Satisfaction Score by Gender
MRF's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MRF.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MRF Customer Satisfaction Score by Industry
MRF's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}MRF Customer Service
4/5
MRF has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About MRF's Customer Service
Address
, Chennai,
Website
www.mrftyres.com
Phone Number
7
Quick Insights into MRF Customer Service
MRF's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked MRF's Customer Service score.
Ranked MRF Customer Service the Highest
MRF Customer Service Score by Gender
MRF's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MRF.
Male
4/5
Female
N/A
MRF Customer Service Score by Industry
MRF's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MRF as an Employer
Consumer vs. Employees
MRF scored a -1 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of MRF would recommend the brand to a friend. ENPS measures how likely MRF employees would recommend working at MRF to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
