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MRI Software
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About MRI Software's Brand

MRI Software is a leading provider of real estate enterprise software applications and SaaS solutions

Brand at a Glance

100%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
MRI Software CMO
  MRI Software CMO

Mandira Mehra

Mandira Mehra serves as the Chief Marketing Officer of MRI Software. Mandira started at MRI Software in August of 2016. Mandira currently resides in Greater Atlanta Area.

MRI Software NPS

MRI Software's Net Promoter Score (NPS) is a 30 with 56% Promoters, 18% Passives, and 26% Detractors. Net Promoter Score tracks whether MRI Software's customers would recommend using the product based on a scale of -100 to 100.

MRI Software Overall NPS

30
NPS
56%Promoters
18%Passives
26%Detractors
MRI Software Overall NPS

MRI Software NPS Trend

-100
-50
0
50
100
Aug 2020
29
Aug 202029
Jan 2021
33
Jan 202133
Jul 2021
34
Jul 202134
Dec 2021
30
Dec 202130
Jan 2022
28
Jan 202228

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MRI Software NPS by Usage

MRI Software's NPS was rated the highest by customers who have used MRI Software's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of MRI Software.
-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
2 to 5 Years
21
2 to 5 Years21

MRI Software Customer Reviews

What do you value most about this brand?
Seem to have lost the direct face-to-face periodic interaction with a live MRI representative
Review from Akron, OH / Male / Caucasian / 61-65

MRI Software Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of MRI Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
MRI Software Customer Loyalty

MRI Software Product Quality

4/5

MRI Software has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock MRI Software's overall Product Quality score rated by its users and customers.

MRI Software Product Information

MRI Software serves markets in the United States, Asia, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Mexico. MRI Software supports iOS, Web, and Android devices and offers products for medium and large sized businesses.

MRI Software’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated MRI Software's product the highest. Reviewers from the Real Estate industry rated MRI Software the lowest at 4.

Website
http://www.mrisoftware.com
Company Size
1,001-5,000 Employees

Industry

Tech
Enterprise
Real Estate
SaaS

Languages Supported

English

Product Type

Real Estate Management Software
Lease Management Software
Lease Accounting Software
Commercial Real Estate Software

Quick Insights into MRI Software Product Quality

MRI Software's Product Quality score was rated highest by customers who have used MRI Software's products/services for 2 to 5 Years, and rated lowest by customers from the Real Estate industry.

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Ranked MRI Software Product Quality the Highest

2 to 5 Years
4.4
Commercial Real Estate
4.1

Ranked MRI Software Product Quality the Lowest

5 to 10 Years
4.2
Real Estate
4

MRI Software Product Quality Score by Usage

MRI Software's Product Quality score was rated the highest by customers who have used MRI Software's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

2 to 5 Years
4.4
5 to 10 Years
4.2

MRI Software Product Quality Score by Industry

MRI Software's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Commercial Real Estate
4.1
Real Estate
4

MRI Software Pricing

MRI Software ROI & Value For Money

3.6/5

MRI Software has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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MRI Software Pricing Plans

MRI Software has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.

Who Uses MRI Software?

Medium Businesses
Large Enterprises

Quick Insights into MRI Software ROI

MRI Software's ROI score was rated highest by customers from the Real Estate industry.

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Ranked MRI Software ROI the Highest

Real Estate
3.6

MRI Software ROI Score by Industry

MRI Software's ROI score was rated 3.6 stars by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Real Estate
3.6

MRI Software Customer Service

3.6/5

MRI Software has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock MRI Software's overall Customer Service score rated by its users and customers.

About MRI Software's Customer Service

Address

28925 Fountain Parkway, Solon, OH


Website

http://www.mrisoftware.com


Phone Number

(800)321-8770

MRI Software as an Employer

4.2/5

MRI Software has a 4.2/5 stars for its overall company culture rated by their employees

  MRI Software CEO
top
15%
CEO of MRI Software

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MRI Software scored a 30 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of MRI Software would recommend the brand to a friend. ENPS measures how likely MRI Software employees would recommend working at MRI Software to a friend.

Net Promoter Score

30
NPS Score
56%Promoters
18%Passive
26%Detractors

Employee Net Promoter Score

8
eNPS Score
44%Promoters
20%Passive
36%Detractors

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