18
NPS
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MRI Software
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About MRI Software's Brand
MRI Software is a leading provider of real estate enterprise software applications and SaaS solutions
Brand at a Glance
90%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
MRI Software CMO
Mandira Mehra
Mandira Mehra serves as the Chief Marketing Officer of MRI Software. Mandira started at MRI Software in August of 2016. Mandira currently resides in Greater Atlanta Area.
MRI Software NPS
MRI Software's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether MRI Software's customers would recommend using the product based on a scale of -100 to 100.
MRI Software Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
MRI Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 32 | Mar 2023 | 32 |
Apr 2023 30 | Apr 2023 | 30 |
May 2023 31 | May 2023 | 31 |
Aug 2023 26 | Aug 2023 | 26 |
Sep 2023 24 | Sep 2023 | 24 |
Jan 2024 22 | Jan 2024 | 22 |
Apr 2024 19 | Apr 2024 | 19 |
Sep 2024 21 | Sep 2024 | 21 |
Feb 2025 18 | Feb 2025 | 18 |
Mar 2025 15 | Mar 2025 | 15 |
Sep 2025 17 | Sep 2025 | 17 |
Dec 2025 19 | Dec 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRI Software NPS by Gender
MRI Software's NPS was rated -15 by Male customers on Comparably.
Male
-15
MRI Software's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
N/A
MRI Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MRI Software NPS by Ethnicity
MRI Software's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
MRI Software NPS by Age
MRI Software's NPS was rated 0 points by customers ages 26-30 on Comparably.
MRI Software NPS by Usage
MRI Software's NPS was rated the highest by customers who have used MRI Software's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 18 | 2 to 5 Years | 18 |
MRI Software Customer Reviews
Out of the 3 MRI Software customer reviews 2 were positive and 1 was constructive. MRI Software customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MRI Software Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of MRI Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MRI Software Customer Loyalty Score by Gender
MRI Software's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MRI Software.
Male
100%
Yes
Female
N/A
Yes
MRI Software Customer Loyalty Score by Ethnicity
MRI Software's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MRI Software.
100
out of 100
Caucasian
MRI Software Customer Loyalty Score by Age
MRI Software's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MRI Software.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
MRI Software Customer Loyalty Score by Usage
MRI Software's Customer Loyalty score was rated 100% by customers who have used MRI Software's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MRI Software Customer Loyalty Score by Industry
MRI Software's Customer Loyalty score was rated 100% by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MRI Software Product Quality
3.9/5
MRI Software has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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MRI Software Product Information
MRI Software serves markets in the United States, Asia, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Mexico. MRI Software supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
MRI Software’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated MRI Software's product the highest. Reviewers from the Accounting industry rated MRI Software the lowest at 3.1.
- Website
- http://www.mrisoftware.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Real Estate
SaaS
Languages Supported
English
Product Type
Real Estate Management Software
Lease Management Software
Lease Accounting Software
Commercial Real Estate Software
Quick Insights into MRI Software Product Quality
MRI Software's Product Quality score was rated highest by customers who have used MRI Software's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked MRI Software's Product Quality.
Ranked MRI Software Product Quality the Highest
Ranked MRI Software Product Quality the Lowest
MRI Software Product Quality Score by Gender
MRI Software's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MRI Software.
Male
3.3/5
Female
N/A
MRI Software Product Quality Score by Ethnicity
MRI Software's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MRI Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
MRI Software Product Quality Score by Age
MRI Software's Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MRI Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
MRI Software Product Quality Score by Usage
MRI Software's Product Quality score was rated the highest by customers who have used MRI Software's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MRI Software Product Quality Score by Industry
MRI Software's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MRI Software Pricing
MRI Software ROI & Value For Money
3.7/5
MRI Software has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MRI Software's overall ROI score rated by its users and customers.
MRI Software Pricing Plans
MRI Software has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Accounting industry think that they had the lowest ROI from MRI Software.
Who Uses MRI Software?
Medium Businesses
Large Enterprises
Quick Insights into MRI Software ROI
MRI Software's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked MRI Software's ROI score.
Ranked MRI Software ROI the Highest
Ranked MRI Software ROI the Lowest
MRI Software ROI Score by Gender
MRI Software's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MRI Software.
Male
3.3/5
Female
N/A
MRI Software ROI Score by Ethnicity
MRI Software's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MRI Software.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
MRI Software ROI Score by Age
MRI Software's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MRI Software.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
MRI Software ROI Score by Usage
MRI Software's ROI score was rated 3.8 stars by customers who have used MRI Software's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MRI Software ROI Score by Industry
MRI Software's ROI score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MRI Software Customer Satisfaction (CSAT)
MRI Software Customer Satisfaction (CSAT) Score
57 / 100
MRI Software has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
24%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
10%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MRI Software Customer Satisfaction
MRI Software's Customer Satisfaction score was rated highest by customers who have used MRI Software's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked MRI Software's Customer Satisfaction.
Ranked MRI Software Customer Satisfaction the Highest
MRI Software Customer Satisfaction Score by Gender
MRI Software's Customer Satisfaction score was rated 58 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MRI Software.
58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
MRI Software Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MRI Software's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MRI Software.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
MRI Software Customer Satisfaction Score by Age
MRI Software's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MRI Software.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
MRI Software Customer Satisfaction Score by Usage
MRI Software's Customer Satisfaction score was rated 67 points by customers who have used MRI Software's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MRI Software Customer Satisfaction Score by Industry
MRI Software's Customer Satisfaction score was rated 67 points by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MRI Software Customer Satisfaction Score by Industry",
"text": "MRI Software's Customer Satisfaction score was rated 67 points by Real Estate industry customers.",
"bars": [
{
"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "MRI Software's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}MRI Software Customer Service
3.6/5
MRI Software has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MRI Software's overall Customer Service score rated by its users and customers.
About MRI Software's Customer Service
Address
28925 Fountain Parkway, Solon, OH
Website
http://www.mrisoftware.com
Phone Number
(800)321-8770
Quick Insights into MRI Software Customer Service
MRI Software's Customer Service score was rated highest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked MRI Software's Customer Service score.
Ranked MRI Software Customer Service the Highest
MRI Software Customer Service Score by Gender
MRI Software's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MRI Software.
Male
3.5/5
Female
N/A
MRI Software Customer Service Score by Ethnicity
MRI Software's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MRI Software.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
MRI Software Customer Service Score by Age
MRI Software's Customer Service score was rated 3.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MRI Software.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
MRI Software Customer Service Score by Usage
MRI Software's Customer Service score was rated 3.6 stars by customers who have used MRI Software's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MRI Software Customer Service Score by Industry
MRI Software's Customer Service score was rated 4.3 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MRI Software as an Employer
3.8/5
MRI Software has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
MRI Software scored a 18 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of MRI Software would recommend the brand to a friend. ENPS measures how likely MRI Software employees would recommend working at MRI Software to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 32% | Promoters |
|---|---|
| 20% | Passive |
| 48% | Detractors |
