-58
NPS
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MRM//McCann
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About MRM//McCann's Brand
MRM//McCann is a leading Customer Experience Agency that puts people first.
Brand at a Glance
42%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
MRM//McCann CMO
MRM//McCann NPS
MRM//McCann's Net Promoter Score (NPS) is a -58 with 17% Promoters, 8% Passives, and 75% Detractors. Net Promoter Score tracks whether MRM//McCann's customers would recommend using the product based on a scale of -100 to 100.
MRM//McCann Overall NPS
| 17% | Promoters |
|---|---|
| 8% | Passives |
| 75% | Detractors |
MRM//McCann NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2021 -83 | Jun 2021 | -83 |
Oct 2021 -85 | Oct 2021 | -85 |
Nov 2021 -44 | Nov 2021 | -44 |
Feb 2022 -50 | Feb 2022 | -50 |
May 2022 -54 | May 2022 | -54 |
Dec 2022 -59 | Dec 2022 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRM//McCann Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of MRM//McCann users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MRM//McCann Product Quality
3.4/5
MRM//McCann has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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MRM//McCann Product Information
MRM//McCann’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://mrm-mccann.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
MRM//McCann Pricing
MRM//McCann ROI & Value For Money
3.1/5
MRM//McCann has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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MRM//McCann Customer Satisfaction (CSAT)
MRM//McCann Customer Satisfaction (CSAT) Score
50 / 100
MRM//McCann has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MRM//McCann Customer Service
3/5
MRM//McCann has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About MRM//McCann's Customer Service
Address
622 Third Avenue, Seattle, WA 10017
Website
http://mrm-mccann.com/
Phone Number
646-865-6230
MRM//McCann's Social Links
MRM//McCann as an Employer
2.9/5
MRM//McCann has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
MRM//McCann scored a -58 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of MRM//McCann would recommend the brand to a friend. ENPS measures how likely MRM//McCann employees would recommend working at MRM//McCann to a friend.
Net Promoter Score
-58
NPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
