-67
NPS
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Brand Page
MRO
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About MRO's Brand
Mro is a leader in disclosure management and health information exchange.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MRO NPS
MRO's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether MRO's customers would recommend using the product based on a scale of -100 to 100.
MRO Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
MRO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MRO Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MRO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MRO Product Quality
1.5/5
MRO has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MRO's overall Product Quality score rated by its users and customers.
MRO Product Information
MRO’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mrocorp.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
MRO Pricing
MRO ROI & Value For Money
1.5/5
MRO has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MRO's overall ROI score rated by its users and customers.
MRO Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MRO Customer Service
1.5/5
MRO has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MRO's overall Customer Service score rated by its users and customers.
About MRO's Customer Service
Address
1016 West 8th Avenue, Suite A, King Of Prussia, PA
Website
http://www.mrocorp.com/
Phone Number
(888) 252-4146
MRO as an Employer
2.4/5
MRO has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
MRO scored a -67 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of MRO would recommend the brand to a friend. ENPS measures how likely MRO employees would recommend working at MRO to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
