0
NPS
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MSA Security
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About MSA Security's Brand
A New York-based provider of ""high consequence"" threat protection
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
MSA Security NPS
MSA Security's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MSA Security's customers would recommend using the product based on a scale of -100 to 100.
MSA Security Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MSA Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSA Security Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MSA Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSA Security Product Quality
3.7/5
MSA Security has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MSA Security's overall Product Quality score rated by its users and customers.
MSA Security Product Information
MSA Security’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.msasecurity.net/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Education
Enterprise
Government & Legal
MSA Security Pricing
MSA Security ROI & Value For Money
3/5
MSA Security has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MSA Security's overall ROI score rated by its users and customers.
MSA Security Customer Satisfaction (CSAT)
MSA Security Customer Satisfaction (CSAT) Score
50 / 100
MSA Security has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSA Security Customer Service
1.5/5
MSA Security has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About MSA Security's Customer Service
Address
New York City, NY
Website
http://www.msasecurity.net/
Phone Number
(212) 509-1336
MSA Security as an Employer
3.2/5
MSA Security has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MSA Security scored a 0 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of MSA Security would recommend the brand to a friend. ENPS measures how likely MSA Security employees would recommend working at MSA Security to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
