11
NPS
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MSCI
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About MSCI's Brand
MSCI is a leading provider of investment decision support tools to investment institutions worldwide.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
MSCI CMO
MSCI NPS
MSCI's Net Promoter Score (NPS) is a 11 with 47% Promoters, 17% Passives, and 36% Detractors. Net Promoter Score tracks whether MSCI's customers would recommend using the product based on a scale of -100 to 100.
MSCI Overall NPS
| 47% | Promoters |
|---|---|
| 17% | Passives |
| 36% | Detractors |
MSCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 18 | Sep 2023 | 18 |
Dec 2023 17 | Dec 2023 | 17 |
Jan 2024 14 | Jan 2024 | 14 |
Mar 2024 12 | Mar 2024 | 12 |
May 2024 11 | May 2024 | 11 |
Jul 2024 13 | Jul 2024 | 13 |
Jan 2025 16 | Jan 2025 | 16 |
Jun 2025 18 | Jun 2025 | 18 |
Aug 2025 15 | Aug 2025 | 15 |
Oct 2025 13 | Oct 2025 | 13 |
Dec 2025 11 | Dec 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSCI NPS by Gender
MSCI's NPS was rated 17 by Male customers on Comparably.
Male
17
MSCI's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
MSCI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MSCI NPS by Ethnicity
MSCI's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
MSCI NPS by Age
MSCI's NPS was rated -20 points by customers ages 31-35 on Comparably.
MSCI NPS by Usage
MSCI's NPS was rated the highest by customers who have used MSCI's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
MSCI Customer Reviews
Out of the 2 MSCI customer reviews 1 was positive and 1 was constructive. MSCI customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MSCI Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of MSCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSCI Customer Loyalty Score by Gender
MSCI's Customer Loyalty score was rated 93 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MSCI.
Male
93%
Yes
Female
N/A
Yes
MSCI Customer Loyalty Score by Ethnicity
MSCI's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MSCI.
100
out of 100
Caucasian
87
out of 100
Asian or Pacific Islander
MSCI Customer Loyalty Score by Age
MSCI's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MSCI.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
MSCI Customer Loyalty Score by Usage
MSCI's Customer Loyalty score was rated the highest by customers who have used MSCI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MSCI Customer Loyalty Score by Industry
MSCI's Customer Loyalty score was rated 100% by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MSCI Product Quality
4.1/5
MSCI has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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MSCI Product Information
MSCI’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated MSCI's product the highest. Reviewers from the Tech industry rated MSCI the lowest at 4.3.
- Website
- http://msci.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
FinTech
SaaS
Quick Insights into MSCI Product Quality
MSCI's Product Quality score was rated highest by customers who have used MSCI's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked MSCI Product Quality the Highest
Ranked MSCI Product Quality the Lowest
MSCI Product Quality Score by Gender
MSCI's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MSCI.
Male
4.1/5
Female
N/A
MSCI Product Quality Score by Ethnicity
MSCI's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MSCI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
MSCI Product Quality Score by Age
MSCI's Product Quality score was rated 4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MSCI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
MSCI Product Quality Score by Usage
MSCI's Product Quality score was rated the highest by customers who have used MSCI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MSCI Product Quality Score by Industry
MSCI's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MSCI Pricing
MSCI ROI & Value For Money
3.7/5
MSCI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MSCI Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from MSCI.
Quick Insights into MSCI ROI
MSCI's ROI score was rated highest by customers who have used MSCI's products/services for 1 to 2 Years, and rated lowest by customers who have used MSCI's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked MSCI's ROI score.
Ranked MSCI ROI the Highest
Ranked MSCI ROI the Lowest
MSCI ROI Score by Gender
MSCI's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MSCI.
Male
3.8/5
Female
N/A
MSCI ROI Score by Ethnicity
MSCI's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MSCI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
MSCI ROI Score by Age
MSCI's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MSCI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
MSCI ROI Score by Usage
MSCI's ROI score was rated the highest by customers who have used MSCI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MSCI ROI Score by Industry
MSCI's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MSCI Customer Satisfaction (CSAT)
MSCI Customer Satisfaction (CSAT) Score
78 / 100
MSCI has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
41%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MSCI Customer Satisfaction
MSCI's Customer Satisfaction score was rated highest by customers who have used MSCI's products/services for 1 to 2 Years, and rated lowest by customers who have used MSCI's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked MSCI's Customer Satisfaction.
Ranked MSCI Customer Satisfaction the Highest
Ranked MSCI Customer Satisfaction the Lowest
MSCI Customer Satisfaction Score by Gender
MSCI's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MSCI.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
MSCI Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
MSCI's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MSCI.
86 / 100
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
MSCI Customer Satisfaction Score by Age
MSCI's Customer Satisfaction score was rated 80 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MSCI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% |
MSCI Customer Satisfaction Score by Usage
MSCI's Customer Satisfaction score was rated the highest by customers who have used MSCI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MSCI Customer Satisfaction Score by Industry
MSCI's Customer Satisfaction score was rated 100 points by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}MSCI Customer Service
3.9/5
MSCI has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MSCI's overall Customer Service score rated by its users and customers.
About MSCI's Customer Service
Address
New York City, NY
Website
http://msci.com
Phone Number
2128043993
Quick Insights into MSCI Customer Service
MSCI's Customer Service score was rated highest by customers who have used MSCI's products/services for 1 to 2 Years, and rated lowest by customers who have used MSCI's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked MSCI's Customer Service score.
Ranked MSCI Customer Service the Highest
Ranked MSCI Customer Service the Lowest
MSCI Customer Service Score by Gender
MSCI's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MSCI.
Male
3.6/5
Female
N/A
MSCI Customer Service Score by Ethnicity
MSCI's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MSCI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
MSCI Customer Service Score by Age
MSCI's Customer Service score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MSCI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
MSCI Customer Service Score by Usage
MSCI's Customer Service score was rated the highest by customers who have used MSCI's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MSCI Customer Service Score by Industry
MSCI's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MSCI as an Employer
3.3/5
MSCI has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
MSCI scored a 11 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of MSCI would recommend the brand to a friend. ENPS measures how likely MSCI employees would recommend working at MSCI to a friend.
Net Promoter Score
11
NPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
