-10
NPS
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MSG Networks
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About MSG Networks' Brand
Brand at a Glance
63%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
MSG Networks NPS
MSG Networks's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether MSG Networks's customers would recommend using the product based on a scale of -100 to 100.
MSG Networks Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
MSG Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 -15 | Dec 2024 | -15 |
Jan 2025 -11 | Jan 2025 | -11 |
Feb 2025 -20 | Feb 2025 | -20 |
Aug 2025 -9 | Aug 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSG Networks Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of MSG Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSG Networks Product Quality
2.4/5
MSG Networks has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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MSG Networks Product Information
MSG Networks’s product quality score is a 2.4 out of 5 as rated by its users and customers.
MSG Networks Pricing
MSG Networks ROI & Value For Money
2.3/5
MSG Networks has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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MSG Networks Customer Satisfaction (CSAT)
MSG Networks Customer Satisfaction (CSAT) Score
29 / 100
MSG Networks has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSG Networks Customer Service
2.2/5
MSG Networks has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About MSG Networks's Customer Service
Website
http://corporate.msgnetworks.com
MSG Networks as an Employer
2.6/5
MSG Networks has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
MSG Networks scored a -10 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of MSG Networks would recommend the brand to a friend. ENPS measures how likely MSG Networks employees would recommend working at MSG Networks to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
