0
NPS
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MSLGROUP
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About MSLGROUP's Brand
MSL is Publicis Groupe’s public relations and integrated communications network, one of the world’s largest.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
MSLGROUP NPS
MSLGROUP's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether MSLGROUP's customers would recommend using the product based on a scale of -100 to 100.
MSLGROUP Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
MSLGROUP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 -25 | Feb 2025 | -25 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MSLGROUP Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MSLGROUP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MSLGROUP Product Quality
3.2/5
MSLGROUP has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MSLGROUP's overall Product Quality score rated by its users and customers.
MSLGROUP Product Information
MSLGROUP’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.mslgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
MSLGROUP Pricing
MSLGROUP ROI & Value For Money
3/5
MSLGROUP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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MSLGROUP Customer Satisfaction (CSAT)
MSLGROUP Customer Satisfaction (CSAT) Score
100 / 100
MSLGROUP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MSLGROUP Customer Service
3.5/5
MSLGROUP has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About MSLGROUP's Customer Service
Address
5 rue Feydeau, 75002 France
Website
http://www.mslgroup.com
Phone Number
212-468-4200
MSLGROUP's Social Links
MSLGROUP as an Employer
4.3/5
MSLGROUP has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MSLGROUP scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MSLGROUP would recommend the brand to a friend. ENPS measures how likely MSLGROUP employees would recommend working at MSLGROUP to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
