0
NPS
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MT Sobek
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About MT Sobek's Brand
Since 1969, we are The Adventure Company.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
MT Sobek NPS
MT Sobek's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MT Sobek's customers would recommend using the product based on a scale of -100 to 100.
MT Sobek Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MT Sobek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MT Sobek Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MT Sobek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MT Sobek Product Quality
3.7/5
MT Sobek has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MT Sobek's overall Product Quality score rated by its users and customers.
MT Sobek Product Information
MT Sobek’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.mtsobek.com/
- Company Size
- 11-50 Employees
Industry
Travel and Hospitality
MT Sobek Pricing
MT Sobek ROI & Value For Money
2.5/5
MT Sobek has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MT Sobek's overall ROI score rated by its users and customers.
MT Sobek Customer Satisfaction (CSAT)
MT Sobek Customer Satisfaction (CSAT) Score
50 / 100
MT Sobek has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MT Sobek Customer Service
2.7/5
MT Sobek has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MT Sobek's overall Customer Service score rated by its users and customers.
About MT Sobek's Customer Service
Address
1266 66th Street, STE 4, Emeryville, CA 94608
Website
https://www.mtsobek.com/
Phone Number
1-888-831-7526
MT Sobek's Social Links
Consumer vs. Employees
MT Sobek scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of MT Sobek would recommend the brand to a friend. ENPS measures how likely MT Sobek employees would recommend working at MT Sobek to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
