-60
NPS
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Brand Page
mta
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About mta's Brand
Brand at a Glance
73%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
mta NPS
mta's Net Promoter Score (NPS) is a -60 with 10% Promoters, 20% Passives, and 70% Detractors. Net Promoter Score tracks whether mta's customers would recommend using the product based on a scale of -100 to 100.
mta Overall NPS
| 10% | Promoters |
|---|---|
| 20% | Passives |
| 70% | Detractors |
mta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jan 2022 -50 | Jan 2022 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
Apr 2024 -51 | Apr 2024 | -51 |
Oct 2024 -43 | Oct 2024 | -43 |
Dec 2024 -50 | Dec 2024 | -50 |
Jan 2025 -55 | Jan 2025 | -55 |
May 2025 -60 | May 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
mta Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of mta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
mta Product Quality
2.2/5
mta has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock mta's overall Product Quality score rated by its users and customers.
mta Product Information
mta’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://mtaarch.com
mta Pricing
mta ROI & Value For Money
2/5
mta has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock mta's overall ROI score rated by its users and customers.
mta Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
mta Customer Service
2.5/5
mta has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock mta's overall Customer Service score rated by its users and customers.
About mta's Customer Service
Website
http://mtaarch.com
mta as an Employer
3.2/5
mta has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
mta scored a -60 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of mta would recommend the brand to a friend. ENPS measures how likely mta employees would recommend working at mta to a friend.
Net Promoter Score
-60
NPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
