-58
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MTD Products
Marketing or Exec? Claim Your Free Account
About MTD Products' Brand
Consumer Goods
Brand at a Glance
52%
Customer Loyalty
1.7/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
MTD Products NPS
MTD Products's Net Promoter Score (NPS) is a -58 with 20% Promoters, 2% Passives, and 78% Detractors. Net Promoter Score tracks whether MTD Products's customers would recommend using the product based on a scale of -100 to 100.
MTD Products Overall NPS
| 20% | Promoters |
|---|---|
| 2% | Passives |
| 78% | Detractors |
MTD Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -50 | Sep 2023 | -50 |
Jan 2024 -51 | Jan 2024 | -51 |
May 2024 -53 | May 2024 | -53 |
Jun 2024 -53 | Jun 2024 | -53 |
Aug 2024 -55 | Aug 2024 | -55 |
Sep 2024 -57 | Sep 2024 | -57 |
Nov 2024 -53 | Nov 2024 | -53 |
Dec 2024 -55 | Dec 2024 | -55 |
Jun 2025 -57 | Jun 2025 | -57 |
Jul 2025 -57 | Jul 2025 | -57 |
Sep 2025 -57 | Sep 2025 | -57 |
Jan 2026 -57 | Jan 2026 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTD Products NPS by Gender
Female customers rated MTD Products's NPS 14 points higher than Male customers.
Male
-86
MTD Products's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-72
MTD Products's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
MTD Products NPS by Ethnicity
MTD Products's NPS was rated -88 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
MTD Products NPS by Age
MTD Products's NPS was rated -100 points by customers ages 36-40 and customers ages 66+ on Comparably.
MTD Products NPS by Usage
MTD Products's NPS was rated the highest by customers who have used MTD Products's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
MTD Products Customer Reviews
Out of the 7 MTD Products customer reviews 0 were positive and 7 were constructive. MTD Products customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
MTD Products Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of MTD Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MTD Products Customer Loyalty Score by Gender
Male customers rated MTD Products's Customer Loyalty score 32% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MTD Products.
Male
55%
Yes
Female
23%
Yes
MTD Products Customer Loyalty Score by Ethnicity
MTD Products's Customer Loyalty score was rated 38% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MTD Products.
38
out of 100
Caucasian
MTD Products Customer Loyalty Score by Age
MTD Products's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MTD Products.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 10% | 36-40 | 10% |
46-50 33% | 46-50 | 33% |
56-60 46% | 56-60 | 46% |
61-65 100% | 61-65 | 100% |
66+ 55% | 66+ | 55% |
MTD Products Customer Loyalty Score by Usage
MTD Products's Customer Loyalty score was rated the highest by customers who have used MTD Products's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MTD Products Customer Loyalty Score by Industry
MTD Products's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MTD Products Product Quality
1.7/5
MTD Products has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MTD Products' overall Product Quality score rated by its users and customers.
MTD Products Product Information
MTD Products’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated MTD Products's product the highest. Reviewers from the Tech industry rated MTD Products the lowest at 1.5.
- Website
- http://www.mtdproducts.com
- Company Size
- 501-1,000 Employees
Quick Insights into MTD Products Product Quality
MTD Products's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MTD Products' Product Quality.
Ranked MTD Products Product Quality the Highest
Ranked MTD Products Product Quality the Lowest
MTD Products Product Quality Score by Gender
MTD Products's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MTD Products.
Male
1.5/5
Female
1.5/5
MTD Products Product Quality Score by Ethnicity
MTD Products's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MTD Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MTD Products Product Quality Score by Age
MTD Products's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MTD Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MTD Products Product Quality Score by Usage
MTD Products's Product Quality score was rated the highest by customers who have used MTD Products's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MTD Products Product Quality Score by Industry
MTD Products's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MTD Products Pricing
MTD Products ROI & Value For Money
1.9/5
MTD Products has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MTD Products' overall ROI score rated by its users and customers.
MTD Products Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry.
Quick Insights into MTD Products ROI
MTD Products's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MTD Products' ROI score.
Ranked MTD Products ROI the Highest
Ranked MTD Products ROI the Lowest
MTD Products ROI Score by Gender
Male customers rated MTD Products's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MTD Products.
Male
1.9/5
Female
1.5/5
MTD Products ROI Score by Ethnicity
MTD Products's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MTD Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
MTD Products ROI Score by Age
MTD Products's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MTD Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
46-50 1.9 | 46-50 | 1.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
MTD Products ROI Score by Usage
MTD Products's ROI score was rated the highest by customers who have used MTD Products's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MTD Products ROI Score by Industry
MTD Products's ROI score was rated 1.5 stars by both Manufacturing and Machinery and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MTD Products Customer Satisfaction (CSAT)
MTD Products Customer Satisfaction (CSAT) Score
25 / 100
MTD Products has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MTD Products Customer Satisfaction
MTD Products's Customer Satisfaction score was rated highest by customers who have used MTD Products's products/services for 1 to 2 Years, and rated lowest by customers who have used MTD Products's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MTD Products' Customer Satisfaction.
Ranked MTD Products Customer Satisfaction the Highest
Ranked MTD Products Customer Satisfaction the Lowest
MTD Products Customer Satisfaction Score by Gender
Female customers rated MTD Products's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MTD Products.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 84% |
28 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
MTD Products Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MTD Products' Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MTD Products.
12 / 100
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
76%
MTD Products Customer Satisfaction Score by Age
MTD Products's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MTD Products.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
MTD Products Customer Satisfaction Score by Usage
MTD Products's Customer Satisfaction score was rated the highest by customers who have used MTD Products's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MTD Products Customer Service
1.5/5
MTD Products has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MTD Products' overall Customer Service score rated by its users and customers.
About MTD Products's Customer Service
Website
http://www.mtdproducts.com
Quick Insights into MTD Products Customer Service
MTD Products's Customer Service score was rated highest by customers who have used MTD Products's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MTD Products' Customer Service score.
Ranked MTD Products Customer Service the Highest
Ranked MTD Products Customer Service the Lowest
MTD Products Customer Service Score by Gender
MTD Products's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MTD Products.
Male
1.5/5
Female
1.5/5
MTD Products Customer Service Score by Ethnicity
MTD Products's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MTD Products.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MTD Products Customer Service Score by Age
MTD Products's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MTD Products.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MTD Products Customer Service Score by Usage
MTD Products's Customer Service score was rated the highest by customers who have used MTD Products's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MTD Products Customer Service Score by Industry
MTD Products's Customer Service score was rated 1.5 stars by both Manufacturing and Machinery and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MTD Products as an Employer
3.9/5
MTD Products has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MTD Products scored a -58 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of MTD Products would recommend the brand to a friend. ENPS measures how likely MTD Products employees would recommend working at MTD Products to a friend.
Net Promoter Score
-58
NPS Score
| 20% | Promoters |
|---|---|
| 2% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
