10
NPS
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Brand Page
MTM
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About MTM's Brand
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
MTM NPS
MTM's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether MTM's customers would recommend using the product based on a scale of -100 to 100.
MTM Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
MTM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 17 | Jul 2022 | 17 |
Nov 2022 29 | Nov 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 10 | Jul 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTM Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MTM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MTM Product Quality
3/5
MTM has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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MTM Product Information
MTM’s product quality score is a 3 out of 5 as rated by its users and customers.
MTM Pricing
MTM ROI & Value For Money
3.2/5
MTM has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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MTM Customer Satisfaction (CSAT)
MTM Customer Satisfaction (CSAT) Score
44 / 100
MTM has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MTM Customer Service
3/5
MTM has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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MTM as an Employer
4.0/5
MTM has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MTM scored a 10 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of MTM would recommend the brand to a friend. ENPS measures how likely MTM employees would recommend working at MTM to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
