40
NPS
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MTN Group
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About MTN Group's Brand
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
MTN Group NPS
MTN Group's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether MTN Group's customers would recommend using the product based on a scale of -100 to 100.
MTN Group Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
MTN Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Jun 2023 25 | Jun 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MTN Group NPS by Ethnicity
MTN Group's NPS was rated 25 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 25 | Other | 25 |
MTN Group Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of MTN Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MTN Group Customer Loyalty Score by Ethnicity
MTN Group's Customer Loyalty score was rated 55% by Other customers on Comparably.
% who answered "Yes"
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55
out of 100
Other
MTN Group Product Quality
3.2/5
MTN Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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MTN Group Product Information
MTN Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.mtn.com
- Company Size
- 10,000+ Employees
Quick Insights into MTN Group Product Quality
MTN Group's Product Quality score was rated highest by Other customers.
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Ranked MTN Group Product Quality the Highest
MTN Group Product Quality Score by Ethnicity
MTN Group's Product Quality score was rated 3.1 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
MTN Group Pricing
MTN Group ROI & Value For Money
3/5
MTN Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into MTN Group ROI
MTN Group's ROI score was rated highest by Other customers.
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Ranked MTN Group ROI the Highest
MTN Group ROI Score by Ethnicity
MTN Group's ROI score was rated 2.7 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
MTN Group Customer Satisfaction (CSAT)
MTN Group Customer Satisfaction (CSAT) Score
75 / 100
MTN Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MTN Group Customer Satisfaction
MTN Group's Customer Satisfaction score was rated highest by Other customers.
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Ranked MTN Group Customer Satisfaction the Highest
MTN Group Customer Satisfaction Score by Ethnicity
CSAT according to Other
MTN Group's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
MTN Group Customer Service
3.5/5
MTN Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About MTN Group's Customer Service
Address
, Johannesburg, 2195
Website
www.mtn.com
Quick Insights into MTN Group Customer Service
MTN Group's Customer Service score was rated highest by Other customers.
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Ranked MTN Group Customer Service the Highest
MTN Group Customer Service Score by Ethnicity
MTN Group's Customer Service score was rated 3.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MTN Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
