11
NPS
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Mueller Water Products
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About Mueller Water Products' Brand
"Mueller Water Products manufactures and markets products used in the transmission, distribution and measurement of water."
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Mueller Water Products NPS
Mueller Water Products's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Mueller Water Products's customers would recommend using the product based on a scale of -100 to 100.
Mueller Water Products Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Mueller Water Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -17 | Apr 2024 | -17 |
Oct 2024 -1 | Oct 2024 | -1 |
Oct 2025 13 | Oct 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mueller Water Products Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Mueller Water Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mueller Water Products Product Quality
3.5/5
Mueller Water Products has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mueller Water Products' overall Product Quality score rated by its users and customers.
Mueller Water Products Product Information
Mueller Water Products’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Chemicals
Mueller Water Products Pricing
Mueller Water Products ROI & Value For Money
3.6/5
Mueller Water Products has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Mueller Water Products Customer Satisfaction (CSAT)
Mueller Water Products Customer Satisfaction (CSAT) Score
66 / 100
Mueller Water Products has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mueller Water Products Customer Service
3.4/5
Mueller Water Products has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Mueller Water Products's Customer Service
Address
Atlanta, GA
Website
http://muellerwaterproducts.com/
Mueller Water Products as an Employer
3.8/5
Mueller Water Products has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Mueller Water Products scored a 11 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Mueller Water Products would recommend the brand to a friend. ENPS measures how likely Mueller Water Products employees would recommend working at Mueller Water Products to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 47% | Promoters |
|---|---|
| 0% | Passive |
| 53% | Detractors |
