30
NPS
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Brand Page
MUJI
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About MUJI's Brand
Brand at a Glance
74%
Customer Loyalty
4.2/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
MUJI NPS
MUJI's Net Promoter Score (NPS) is a 30 with 50% Promoters, 30% Passives, and 20% Detractors. Net Promoter Score tracks whether MUJI's customers would recommend using the product based on a scale of -100 to 100.
MUJI Overall NPS
| 50% | Promoters |
|---|---|
| 30% | Passives |
| 20% | Detractors |
MUJI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 0 | May 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 13 | Jun 2023 | 13 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2024 30 | Nov 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MUJI Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of MUJI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MUJI Product Quality
4.2/5
MUJI has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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MUJI Product Information
MUJI’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.muji.com/us
- Company Size
- 201-500 Employees
MUJI Pricing
MUJI ROI & Value For Money
3.5/5
MUJI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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MUJI Customer Satisfaction (CSAT)
MUJI Customer Satisfaction (CSAT) Score
100 / 100
MUJI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MUJI Customer Service
3.8/5
MUJI has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About MUJI's Customer Service
Address
Japan
Website
http://www.muji.com/us
Consumer vs. Employees
MUJI scored a 30 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of MUJI would recommend the brand to a friend. ENPS measures how likely MUJI employees would recommend working at MUJI to a friend.
Net Promoter Score
30
NPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
