-39
NPS
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Multi Color Corporation
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About Multi Color Corporation's Brand
Multi-Color Corporation provides various label solutions
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Multi Color Corporation NPS
Multi Color Corporation's Net Promoter Score (NPS) is a -39 with 23% Promoters, 15% Passives, and 62% Detractors. Net Promoter Score tracks whether Multi Color Corporation's customers would recommend using the product based on a scale of -100 to 100.
Multi Color Corporation Overall NPS
| 23% | Promoters |
|---|---|
| 15% | Passives |
| 62% | Detractors |
Multi Color Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -75 | Aug 2022 | -75 |
Oct 2022 -60 | Oct 2022 | -60 |
Jun 2023 -66 | Jun 2023 | -66 |
Jul 2023 -71 | Jul 2023 | -71 |
Aug 2023 -75 | Aug 2023 | -75 |
Jan 2024 -55 | Jan 2024 | -55 |
Apr 2025 -60 | Apr 2025 | -60 |
Sep 2025 -45 | Sep 2025 | -45 |
Oct 2025 -33 | Oct 2025 | -33 |
Nov 2025 -38 | Nov 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Multi Color Corporation NPS by Gender
Multi Color Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
Multi Color Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Multi Color Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Multi Color Corporation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Multi Color Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Multi Color Corporation Customer Loyalty Score by Gender
Multi Color Corporation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Multi Color Corporation Product Quality
3.2/5
Multi Color Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Multi Color Corporation Product Information
Multi Color Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.mcclabel.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Quick Insights into Multi Color Corporation Product Quality
Multi Color Corporation's Product Quality score was rated highest by Male customers.
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Ranked Multi Color Corporation Product Quality the Highest
Multi Color Corporation Product Quality Score by Gender
Multi Color Corporation's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Multi Color Corporation Pricing
Multi Color Corporation ROI & Value For Money
2.8/5
Multi Color Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Multi Color Corporation ROI
Multi Color Corporation's ROI score was rated highest by Male customers.
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Ranked Multi Color Corporation ROI the Highest
Multi Color Corporation ROI Score by Gender
Multi Color Corporation's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Multi Color Corporation Customer Satisfaction (CSAT)
Multi Color Corporation Customer Satisfaction (CSAT) Score
60 / 100
Multi Color Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Multi Color Corporation Customer Satisfaction
Multi Color Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Multi Color Corporation Customer Satisfaction the Highest
Multi Color Corporation Customer Satisfaction Score by Gender
Multi Color Corporation's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Multi Color Corporation.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Multi Color Corporation Customer Service
2.9/5
Multi Color Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Multi Color Corporation's Customer Service
Address
Batavia, NY
Website
http://www.mcclabel.com/
Phone Number
(513) 381-2813
Quick Insights into Multi Color Corporation Customer Service
Multi Color Corporation's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Multi Color Corporation's Customer Service score.
Ranked Multi Color Corporation Customer Service the Highest
Multi Color Corporation Customer Service Score by Gender
Multi Color Corporation's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Multi Color Corporation.
Male
1.5/5
Female
N/A
Multi Color Corporation as an Employer
2.4/5
Multi Color Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Multi Color Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Multi Color Corporation scored a -39 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Multi Color Corporation would recommend the brand to a friend. ENPS measures how likely Multi Color Corporation employees would recommend working at Multi Color Corporation to a friend.
Net Promoter Score
-39
NPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
