-24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MultiCare Health System
Marketing or Exec? Claim Your Free Account
About MultiCare Health System's Brand
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
MultiCare Health System CMO
MultiCare Health System NPS
MultiCare Health System's Net Promoter Score (NPS) is a -24 with 30% Promoters, 16% Passives, and 54% Detractors. Net Promoter Score tracks whether MultiCare Health System's customers would recommend using the product based on a scale of -100 to 100.
MultiCare Health System Overall NPS
| 30% | Promoters |
|---|---|
| 16% | Passives |
| 54% | Detractors |
MultiCare Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -19 | Jan 2024 | -19 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -20 | May 2024 | -20 |
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -23 | Aug 2024 | -23 |
Sep 2024 -25 | Sep 2024 | -25 |
Oct 2024 -24 | Oct 2024 | -24 |
Nov 2024 -26 | Nov 2024 | -26 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -23 | Apr 2025 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MultiCare Health System NPS by Gender
Female customers rated MultiCare Health System's NPS 63 points higher than Male customers.
Male
-82
MultiCare Health System's NPS was rated -82 by Male customers on Comparably.
0%
Promoters
18%
Passives
82%
Detractors
Female
-19
MultiCare Health System's NPS was rated -19 by Female customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
MultiCare Health System NPS by Ethnicity
MultiCare Health System's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Other -25 | Other | -25 |
MultiCare Health System NPS by Age
MultiCare Health System's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
MultiCare Health System NPS by Usage
MultiCare Health System's NPS was rated the highest by customers who have used MultiCare Health System's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -50 | Over 10 Years | -50 |
MultiCare Health System Customer Reviews
Out of the 6 MultiCare Health System customer reviews 2 were positive and 4 were constructive. MultiCare Health System customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MultiCare Health System Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of MultiCare Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MultiCare Health System Customer Loyalty Score by Gender
Female customers rated MultiCare Health System's Customer Loyalty score 25% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MultiCare Health System.
Male
67%
Yes
Female
92%
Yes
MultiCare Health System Customer Loyalty Score by Ethnicity
MultiCare Health System's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MultiCare Health System.
76
out of 100
Caucasian
100
out of 100
Other
MultiCare Health System Customer Loyalty Score by Age
MultiCare Health System's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MultiCare Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
MultiCare Health System Customer Loyalty Score by Usage
MultiCare Health System's Customer Loyalty score was rated the highest by customers who have used MultiCare Health System's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MultiCare Health System Customer Loyalty Score by Industry
MultiCare Health System's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MultiCare Health System Product Quality
3/5
MultiCare Health System has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MultiCare Health System's overall Product Quality score rated by its users and customers.
MultiCare Health System Product Information
MultiCare Health System’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated MultiCare Health System's product the highest. Reviewers from the Government and Public Policy industry rated MultiCare Health System the lowest at 1.5.
- Website
- http://multicare.org/
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into MultiCare Health System Product Quality
MultiCare Health System's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MultiCare Health System's Product Quality.
Ranked MultiCare Health System Product Quality the Highest
Ranked MultiCare Health System Product Quality the Lowest
MultiCare Health System Product Quality Score by Gender
Female customers rated MultiCare Health System's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MultiCare Health System.
Male
1.5/5
Female
2.7/5
MultiCare Health System Product Quality Score by Ethnicity
MultiCare Health System's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MultiCare Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2.4 | Other | 2.4 |
MultiCare Health System Product Quality Score by Age
MultiCare Health System's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MultiCare Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.7 | 66+ | 1.7 |
MultiCare Health System Product Quality Score by Usage
MultiCare Health System's Product Quality score was rated the highest by customers who have used MultiCare Health System's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MultiCare Health System Product Quality Score by Industry
MultiCare Health System's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MultiCare Health System Pricing
MultiCare Health System ROI & Value For Money
2.8/5
MultiCare Health System has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MultiCare Health System's overall ROI score rated by its users and customers.
MultiCare Health System Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Government and Public Policy industry think that they had the lowest ROI from MultiCare Health System.
Quick Insights into MultiCare Health System ROI
MultiCare Health System's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked MultiCare Health System's ROI score.
Ranked MultiCare Health System ROI the Highest
Ranked MultiCare Health System ROI the Lowest
MultiCare Health System ROI Score by Gender
Female customers rated MultiCare Health System's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MultiCare Health System.
Male
1.7/5
Female
2.4/5
MultiCare Health System ROI Score by Ethnicity
MultiCare Health System's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MultiCare Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2.7 | Other | 2.7 |
MultiCare Health System ROI Score by Age
MultiCare Health System's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MultiCare Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 4.1 | 51-55 | 4.1 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.6 | 66+ | 1.6 |
MultiCare Health System ROI Score by Usage
MultiCare Health System's ROI score was rated the highest by customers who have used MultiCare Health System's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MultiCare Health System ROI Score by Industry
MultiCare Health System's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MultiCare Health System Customer Satisfaction (CSAT)
MultiCare Health System Customer Satisfaction (CSAT) Score
43 / 100
MultiCare Health System has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
19%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
10%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MultiCare Health System Customer Satisfaction
MultiCare Health System's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked MultiCare Health System's Customer Satisfaction.
Ranked MultiCare Health System Customer Satisfaction the Highest
Ranked MultiCare Health System Customer Satisfaction the Lowest
MultiCare Health System Customer Satisfaction Score by Gender
Female customers rated MultiCare Health System's Customer Satisfaction score 45 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MultiCare Health System.
10 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 30% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
55 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 34% |
MultiCare Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MultiCare Health System's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MultiCare Health System.
34 / 100
Very Satisfied
27%
Satisfied
7%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
33%
CSAT according to Other
MultiCare Health System's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MultiCare Health System.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
MultiCare Health System Customer Satisfaction Score by Age
MultiCare Health System's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MultiCare Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 17% |
MultiCare Health System Customer Satisfaction Score by Usage
MultiCare Health System's Customer Satisfaction score was rated the highest by customers who have used MultiCare Health System's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MultiCare Health System Customer Satisfaction Score by Industry
MultiCare Health System's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MultiCare Health System Customer Satisfaction Score by Industry",
"text": "MultiCare Health System's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MultiCare Health System's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MultiCare Health System's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "MultiCare Health System's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}MultiCare Health System Customer Service
2.8/5
MultiCare Health System has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MultiCare Health System's overall Customer Service score rated by its users and customers.
About MultiCare Health System's Customer Service
Address
315 M.L.K. Jr Way, Tacoma, WA 98405
Website
http://multicare.org/
MultiCare Health System's Social Links
Quick Insights into MultiCare Health System Customer Service
MultiCare Health System's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked MultiCare Health System's Customer Service score.
Ranked MultiCare Health System Customer Service the Highest
Ranked MultiCare Health System Customer Service the Lowest
MultiCare Health System Customer Service Score by Gender
Female customers rated MultiCare Health System's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MultiCare Health System.
Male
1.7/5
Female
2.5/5
MultiCare Health System Customer Service Score by Ethnicity
MultiCare Health System's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MultiCare Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 3.1 | Other | 3.1 |
MultiCare Health System Customer Service Score by Age
MultiCare Health System's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MultiCare Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3 | 56-60 | 3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
MultiCare Health System Customer Service Score by Usage
MultiCare Health System's Customer Service score was rated the highest by customers who have used MultiCare Health System's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MultiCare Health System Customer Service Score by Industry
MultiCare Health System's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MultiCare Health System as an Employer
2.5/5
MultiCare Health System has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of MultiCare Health System
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MultiCare Health System scored a -24 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of MultiCare Health System would recommend the brand to a friend. ENPS measures how likely MultiCare Health System employees would recommend working at MultiCare Health System to a friend.
Net Promoter Score
-24
NPS Score
| 30% | Promoters |
|---|---|
| 16% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
