42
NPS
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MultiView
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About MultiView's Brand
We are the leading publisher of association-branded digital media, with more than 1,100 association publishing partnerships.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
MultiView NPS
MultiView's Net Promoter Score (NPS) is a 42 with 68% Promoters, 6% Passives, and 26% Detractors. Net Promoter Score tracks whether MultiView's customers would recommend using the product based on a scale of -100 to 100.
MultiView Overall NPS
| 68% | Promoters |
|---|---|
| 6% | Passives |
| 26% | Detractors |
MultiView NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Jan 2021 70 | Jan 2021 | 70 |
Jun 2021 64 | Jun 2021 | 64 |
Jan 2022 65 | Jan 2022 | 65 |
Mar 2022 67 | Mar 2022 | 67 |
Apr 2023 68 | Apr 2023 | 68 |
Jun 2023 56 | Jun 2023 | 56 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2023 43 | Nov 2023 | 43 |
Jul 2024 47 | Jul 2024 | 47 |
Mar 2025 41 | Mar 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MultiView NPS by Usage
MultiView's NPS was rated -40 points by customers who have used MultiView's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
MultiView Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of MultiView users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MultiView Product Quality
3.4/5
MultiView has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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MultiView Product Information
MultiView serves markets in the United States and Canada. MultiView supports Web devices and offers products for small, medium, and large sized businesses.
MultiView’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.multiview.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sports & Entertainment
Languages Supported
English
Product Type
Enterprise Resource Planning (ERP) Software
Accounting Software
Business Management Software
Quick Insights into MultiView Product Quality
MultiView's Product Quality score was rated highest by customers who have used MultiView's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked MultiView's Product Quality.
Ranked MultiView Product Quality the Highest
MultiView Product Quality Score by Usage
MultiView's Product Quality score was rated 3 stars by customers who have used MultiView's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MultiView Pricing
MultiView ROI & Value For Money
3.3/5
MultiView has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MultiView's overall ROI score rated by its users and customers.
MultiView Pricing Plans
MultiView has a pricing structure that accommodates small, medium, and large businesses.
Who Uses MultiView?
Small Businesses
Medium Businesses
Large Enterprises
MultiView Customer Satisfaction (CSAT)
MultiView Customer Satisfaction (CSAT) Score
51 / 100
MultiView has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
25%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MultiView Customer Service
3.3/5
MultiView has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About MultiView's Customer Service
Address
7701 Las Colinas Ridge, Suite 800, Irving, TX
Website
http://www.multiview.com
Phone Number
972-402-7070
MultiView as an Employer
3.0/5
MultiView has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
MultiView scored a 42 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of MultiView would recommend the brand to a friend. ENPS measures how likely MultiView employees would recommend working at MultiView to a friend.
Net Promoter Score
42
NPS Score
| 68% | Promoters |
|---|---|
| 6% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
