26
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Munchkin
Marketing or Exec? Claim Your Free Account
About Munchkin's Brand
Munchkin is an online store selling products for parents, babies and pets.
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Munchkin NPS
Munchkin's Net Promoter Score (NPS) is a 26 with 57% Promoters, 12% Passives, and 31% Detractors. Net Promoter Score tracks whether Munchkin's customers would recommend using the product based on a scale of -100 to 100.
Munchkin Overall NPS
| 57% | Promoters |
|---|---|
| 12% | Passives |
| 31% | Detractors |
Munchkin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 42 | Nov 2023 | 42 |
Dec 2023 45 | Dec 2023 | 45 |
Jan 2024 41 | Jan 2024 | 41 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 38 | May 2024 | 38 |
Jun 2024 43 | Jun 2024 | 43 |
Jul 2024 38 | Jul 2024 | 38 |
Aug 2024 34 | Aug 2024 | 34 |
Sep 2024 29 | Sep 2024 | 29 |
Jun 2025 21 | Jun 2025 | 21 |
Jul 2025 22 | Jul 2025 | 22 |
Sep 2025 26 | Sep 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Munchkin NPS by Gender
Munchkin's NPS was rated 33 by Female customers on Comparably.
Female
33
Munchkin's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Male
N/A
Munchkin's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Munchkin NPS by Ethnicity
Munchkin's NPS was rated 75 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Munchkin NPS by Age
Munchkin's NPS was rated 67 points by customers ages 18-25 on Comparably.
Munchkin NPS by Usage
Munchkin's NPS was rated 67 points by customers who have used Munchkin's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Munchkin Customer Reviews
Out of the 4 Munchkin customer reviews 3 were positive and 1 was constructive. Munchkin customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Munchkin Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Munchkin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Munchkin Customer Loyalty Score by Gender
Munchkin's Customer Loyalty score was rated 85 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Munchkin.
Female
85%
Yes
Male
N/A
Yes
Munchkin Customer Loyalty Score by Ethnicity
Munchkin's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Munchkin.
100
out of 100
Asian or Pacific Islander
Munchkin Customer Loyalty Score by Age
Munchkin's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Munchkin.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Munchkin Customer Loyalty Score by Usage
Munchkin's Customer Loyalty score was rated 100% by customers who have used Munchkin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Munchkin Product Quality
3.9/5
Munchkin has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Munchkin's overall Product Quality score rated by its users and customers.
Munchkin Product Information
Munchkin’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.munchkin.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Munchkin Product Quality
Munchkin's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Munchkin's Product Quality.
Ranked Munchkin Product Quality the Highest
Munchkin Product Quality Score by Gender
Munchkin's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Munchkin.
Female
4.1/5
Male
N/A
Munchkin Product Quality Score by Ethnicity
Munchkin's Product Quality score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Munchkin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Munchkin Product Quality Score by Age
Munchkin's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Munchkin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Munchkin Product Quality Score by Usage
Munchkin's Product Quality score was rated 5 stars by customers who have used Munchkin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Munchkin Pricing
Munchkin ROI & Value For Money
3.6/5
Munchkin has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Munchkin's overall ROI score rated by its users and customers.
Quick Insights into Munchkin ROI
Munchkin's ROI score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Munchkin's ROI score.
Ranked Munchkin ROI the Highest
Munchkin ROI Score by Gender
Munchkin's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Munchkin.
Female
3.8/5
Male
N/A
Munchkin ROI Score by Ethnicity
Munchkin's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Munchkin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Munchkin ROI Score by Age
Munchkin's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Munchkin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Munchkin ROI Score by Usage
Munchkin's ROI score was rated 4.5 stars by customers who have used Munchkin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Munchkin Customer Satisfaction (CSAT)
Munchkin Customer Satisfaction (CSAT) Score
66 / 100
Munchkin has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
7%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Munchkin Customer Satisfaction
Munchkin's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Munchkin's Customer Satisfaction.
Ranked Munchkin Customer Satisfaction the Highest
Munchkin Customer Satisfaction Score by Gender
Munchkin's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Munchkin.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Munchkin Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Munchkin's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Munchkin.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Munchkin Customer Satisfaction Score by Age
Munchkin's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Munchkin.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Munchkin Customer Satisfaction Score by Usage
Munchkin's Customer Satisfaction score was rated 100 points by customers who have used Munchkin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Munchkin Customer Service
4/5
Munchkin has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Munchkin's overall Customer Service score rated by its users and customers.
About Munchkin's Customer Service
Address
16689 Schoenborn Street, North Hills, CA
Website
http://www.munchkin.com
Phone Number
818-893-2229
Quick Insights into Munchkin Customer Service
Munchkin's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Munchkin's Customer Service score.
Ranked Munchkin Customer Service the Highest
Munchkin Customer Service Score by Gender
Munchkin's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Munchkin.
Female
4.4/5
Male
N/A
Munchkin Customer Service Score by Ethnicity
Munchkin's Customer Service score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Munchkin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Munchkin Customer Service Score by Age
Munchkin's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Munchkin.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Munchkin Customer Service Score by Usage
Munchkin's Customer Service score was rated 4.3 stars by customers who have used Munchkin's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Munchkin as an Employer
2.5/5
Munchkin has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Munchkin scored a 26 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Munchkin would recommend the brand to a friend. ENPS measures how likely Munchkin employees would recommend working at Munchkin to a friend.
Net Promoter Score
26
NPS Score
| 57% | Promoters |
|---|---|
| 12% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 30% | Promoters |
|---|---|
| 3% | Passive |
| 67% | Detractors |
