37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Murex
Marketing or Exec? Claim Your Free Account
About Murex's Brand
Since 1986, Murex has played a key role in proposing effective technology as a catalyst for growth and innovation in capital markets
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Murex NPS
Murex's Net Promoter Score (NPS) is a 37 with 57% Promoters, 23% Passives, and 20% Detractors. Net Promoter Score tracks whether Murex's customers would recommend using the product based on a scale of -100 to 100.
Murex Overall NPS
| 57% | Promoters |
|---|---|
| 23% | Passives |
| 20% | Detractors |
Murex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 41 | Jan 2024 | 41 |
Feb 2024 44 | Feb 2024 | 44 |
Apr 2024 42 | Apr 2024 | 42 |
May 2024 36 | May 2024 | 36 |
Sep 2024 37 | Sep 2024 | 37 |
Oct 2024 34 | Oct 2024 | 34 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 33 | Jan 2025 | 33 |
Mar 2025 32 | Mar 2025 | 32 |
May 2025 34 | May 2025 | 34 |
Jun 2025 35 | Jun 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Murex NPS by Gender
Murex's NPS was rated -28 by Male customers on Comparably.
Male
-28
Murex's NPS was rated -28 by Male customers on Comparably.
27%
Promoters
18%
Passives
55%
Detractors
Female
N/A
Murex's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Murex NPS by Ethnicity
Murex's NPS was rated 13 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
Murex NPS by Usage
Murex's NPS was rated -25 points by customers who have used Murex's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -25 | 2 to 5 Years | -25 |
Murex Customer Reviews
Out of the 2 Murex customer reviews 1 was positive and 1 was constructive. Murex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Murex Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Murex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Murex Customer Loyalty Score by Gender
Murex's Customer Loyalty score was rated 51 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Murex.
Male
51%
Yes
Female
N/A
Yes
Murex Customer Loyalty Score by Ethnicity
Murex's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Murex.
49
out of 100
Caucasian
Murex Customer Loyalty Score by Usage
Murex's Customer Loyalty score was rated 55% by customers who have used Murex's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Murex Customer Loyalty Score by Industry
Murex's Customer Loyalty score was rated 55% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Murex Product Quality
3.9/5
Murex has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Murex's overall Product Quality score rated by its users and customers.
Murex Product Information
Murex’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Murex's product the highest.
- Website
- https://www.murex.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
SaaS
Quick Insights into Murex Product Quality
Murex's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Murex's Product Quality.
Ranked Murex Product Quality the Highest
Murex Product Quality Score by Gender
Murex's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Murex.
Male
3.6/5
Female
N/A
Murex Product Quality Score by Ethnicity
Murex's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Murex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Murex Product Quality Score by Usage
Murex's Product Quality score was rated 2.9 stars by customers who have used Murex's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Murex Product Quality Score by Industry
Murex's Product Quality score was rated 3.6 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Murex Pricing
Murex ROI & Value For Money
4/5
Murex has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Murex's overall ROI score rated by its users and customers.
Murex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Murex ROI
Murex's ROI score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Murex's ROI score.
Ranked Murex ROI the Highest
Murex ROI Score by Gender
Murex's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Murex.
Male
3.6/5
Female
N/A
Murex ROI Score by Ethnicity
Murex's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Murex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Murex ROI Score by Usage
Murex's ROI score was rated 3 stars by customers who have used Murex's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Murex ROI Score by Industry
Murex's ROI score was rated 3.6 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Murex Customer Satisfaction (CSAT)
Murex Customer Satisfaction (CSAT) Score
83 / 100
Murex has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Murex Customer Satisfaction
Murex's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Murex's Customer Satisfaction.
Ranked Murex Customer Satisfaction the Highest
Murex Customer Satisfaction Score by Gender
Murex's Customer Satisfaction score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Murex.
70 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
Murex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Murex's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Murex.
72 / 100
Very Satisfied
57%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
Murex Customer Satisfaction Score by Usage
Murex's Customer Satisfaction score was rated 25 points by customers who have used Murex's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Murex Customer Satisfaction Score by Industry
Murex's Customer Satisfaction score was rated 66 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Murex Customer Satisfaction Score by Industry",
"text": "Murex's Customer Satisfaction score was rated 66 points by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Murex's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}Murex Customer Service
4.1/5
Murex has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Murex's overall Customer Service score rated by its users and customers.
About Murex's Customer Service
Address
Paris, OH United States of America
Website
https://www.murex.com
Phone Number
33 1 44 05 32 00
Quick Insights into Murex Customer Service
Murex's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Murex's Customer Service score.
Ranked Murex Customer Service the Highest
Murex Customer Service Score by Gender
Murex's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Murex.
Male
3.8/5
Female
N/A
Murex Customer Service Score by Ethnicity
Murex's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Murex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Murex Customer Service Score by Usage
Murex's Customer Service score was rated 2.9 stars by customers who have used Murex's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Murex Customer Service Score by Industry
Murex's Customer Service score was rated 3.8 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Murex as an Employer
4.2/5
Murex has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Murex scored a 37 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Murex would recommend the brand to a friend. ENPS measures how likely Murex employees would recommend working at Murex to a friend.
Net Promoter Score
37
NPS Score
| 57% | Promoters |
|---|---|
| 23% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 57% | Promoters |
|---|---|
| 21% | Passive |
| 22% | Detractors |
