0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Musicians Institute
Marketing or Exec? Claim Your Free Account
About Musicians Institute's Brand
Musicians Institute is a college of contemporary music offering education and training for people interested in music, production and/or the music business.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
2.7/5
Customer Service
Musicians Institute NPS
Musicians Institute's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Musicians Institute's customers would recommend using the product based on a scale of -100 to 100.
Musicians Institute Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Musicians Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 0 | May 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Musicians Institute Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Musicians Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Musicians Institute Product Quality
3.7/5
Musicians Institute has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Musicians Institute's overall Product Quality score rated by its users and customers.
Musicians Institute Product Information
Musicians Institute’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mi.edu
- Company Size
- 201-500 Employees
Industry
Arts and Entertainment
Musicians Institute Pricing
Musicians Institute ROI & Value For Money
4/5
Musicians Institute has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Musicians Institute's overall ROI score rated by its users and customers.
Musicians Institute Customer Satisfaction (CSAT)
Musicians Institute Customer Satisfaction (CSAT) Score
100 / 100
Musicians Institute has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Musicians Institute Customer Service
2.7/5
Musicians Institute has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Musicians Institute's overall Customer Service score rated by its users and customers.
About Musicians Institute's Customer Service
Address
6752 Hollywood Blvd, Los Angeles, CA 90028
Website
http://www.mi.edu
Consumer vs. Employees
Musicians Institute scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Musicians Institute would recommend the brand to a friend. ENPS measures how likely Musicians Institute employees would recommend working at Musicians Institute to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
