0
NPS
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MuteSix
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About MuteSix's Brand
MuteSix is a Growth Hacking agency with a focus on acquisition marketing.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
3.1/5
Customer Service
MuteSix NPS
MuteSix's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether MuteSix's customers would recommend using the product based on a scale of -100 to 100.
MuteSix Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
MuteSix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MuteSix Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MuteSix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MuteSix Product Quality
2.5/5
MuteSix has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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MuteSix Product Information
MuteSix’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://mutesix.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
MuteSix Pricing
MuteSix ROI & Value For Money
2.6/5
MuteSix has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MuteSix's overall ROI score rated by its users and customers.
MuteSix Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MuteSix Customer Service
3.1/5
MuteSix has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About MuteSix's Customer Service
Address
1850 Sawtelle Boulevard, Los Angeles, CA 90025
Website
http://mutesix.com
Phone Number
+1 (323) 238-9660
MuteSix as an Employer
4.2/5
MuteSix has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MuteSix scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of MuteSix would recommend the brand to a friend. ENPS measures how likely MuteSix employees would recommend working at MuteSix to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
