-91
NPS
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Mutual of America
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About Mutual of America's Brand
Mutual of America
Brand at a Glance
65%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mutual of America NPS
Mutual of America's Net Promoter Score (NPS) is a -91 with 3% Promoters, 3% Passives, and 94% Detractors. Net Promoter Score tracks whether Mutual of America's customers would recommend using the product based on a scale of -100 to 100.
Mutual of America Overall NPS
| 3% | Promoters |
|---|---|
| 3% | Passives |
| 94% | Detractors |
Mutual of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -89 | Oct 2023 | -89 |
Nov 2023 -90 | Nov 2023 | -90 |
Mar 2024 -91 | Mar 2024 | -91 |
May 2024 -87 | May 2024 | -87 |
Jun 2024 -88 | Jun 2024 | -88 |
Jul 2024 -90 | Jul 2024 | -90 |
Sep 2024 -90 | Sep 2024 | -90 |
Oct 2024 -90 | Oct 2024 | -90 |
Dec 2024 -90 | Dec 2024 | -90 |
Jan 2025 -90 | Jan 2025 | -90 |
Oct 2025 -93 | Oct 2025 | -93 |
Mar 2026 -93 | Mar 2026 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mutual of America NPS by Gender
Mutual of America's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Mutual of America's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Mutual of America's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Mutual of America NPS by Ethnicity
Mutual of America's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Mutual of America NPS by Age
Mutual of America's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
Mutual of America NPS by Usage
Mutual of America's NPS was rated -100 points by customers who have used Mutual of America's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Mutual of America Customer Reviews
Out of the 4 Mutual of America customer reviews 0 were positive and 4 were constructive. Mutual of America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Mutual of America Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Mutual of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mutual of America Customer Loyalty Score by Gender
Male customers rated Mutual of America's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mutual of America.
Male
70%
Yes
Female
55%
Yes
Mutual of America Customer Loyalty Score by Ethnicity
Mutual of America's Customer Loyalty score was rated 72% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mutual of America.
72
out of 100
Caucasian
Mutual of America Customer Loyalty Score by Age
Mutual of America's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mutual of America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 55% | 61-65 | 55% |
66+ 80% | 66+ | 80% |
Mutual of America Customer Loyalty Score by Usage
Mutual of America's Customer Loyalty score was rated the highest by customers who have used Mutual of America's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mutual of America Product Quality
1.5/5
Mutual of America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Mutual of America Product Information
Mutual of America’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Quick Insights into Mutual of America Product Quality
Mutual of America's Product Quality score was rated highest by customers who have used Mutual of America's products/services for 5 to 10 Years, and rated lowest by customers who have used Mutual of America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mutual of America's Product Quality.
Ranked Mutual of America Product Quality the Highest
Ranked Mutual of America Product Quality the Lowest
Mutual of America Product Quality Score by Gender
Mutual of America's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mutual of America.
Male
1.5/5
Female
1.5/5
Mutual of America Product Quality Score by Ethnicity
Mutual of America's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mutual of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mutual of America Product Quality Score by Age
Mutual of America's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mutual of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mutual of America Product Quality Score by Usage
Mutual of America's Product Quality score was rated 1.5 stars by customers who have used Mutual of America's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mutual of America Pricing
Mutual of America ROI & Value For Money
1.5/5
Mutual of America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Mutual of America ROI
Mutual of America's ROI score was rated highest by customers who have used Mutual of America's products/services for 5 to 10 Years, and rated lowest by customers who have used Mutual of America's products/services for Over 10 Years.
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Ranked Mutual of America ROI the Highest
Ranked Mutual of America ROI the Lowest
Mutual of America ROI Score by Gender
Mutual of America's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mutual of America.
Male
1.5/5
Female
1.5/5
Mutual of America ROI Score by Ethnicity
Mutual of America's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mutual of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mutual of America ROI Score by Age
Mutual of America's ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mutual of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mutual of America ROI Score by Usage
Mutual of America's ROI score was rated 1.5 stars by customers who have used Mutual of America's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mutual of America Customer Satisfaction (CSAT)
Mutual of America Customer Satisfaction (CSAT) Score
6 / 100
Mutual of America has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mutual of America Customer Satisfaction
Mutual of America's Customer Satisfaction score was rated highest by customers who have used Mutual of America's products/services for 5 to 10 Years, and rated lowest by customers who have used Mutual of America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mutual of America's Customer Satisfaction.
Ranked Mutual of America Customer Satisfaction the Highest
Ranked Mutual of America Customer Satisfaction the Lowest
Mutual of America Customer Satisfaction Score by Gender
Mutual of America's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mutual of America.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 90% |
Mutual of America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mutual of America's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mutual of America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
88%
Mutual of America Customer Satisfaction Score by Age
Mutual of America's Customer Satisfaction score was rated 0 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mutual of America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Mutual of America Customer Satisfaction Score by Usage
Mutual of America's Customer Satisfaction score was rated 0 points by customers who have used Mutual of America's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mutual of America Customer Service
1.5/5
Mutual of America has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Mutual of America's Customer Service
Website
http://www.mutualofamerica.com
Quick Insights into Mutual of America Customer Service
Mutual of America's Customer Service score was rated highest by customers who have used Mutual of America's products/services for 5 to 10 Years, and rated lowest by customers who have used Mutual of America's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mutual of America's Customer Service score.
Ranked Mutual of America Customer Service the Highest
Ranked Mutual of America Customer Service the Lowest
Mutual of America Customer Service Score by Gender
Mutual of America's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mutual of America.
Male
1.5/5
Female
1.5/5
Mutual of America Customer Service Score by Ethnicity
Mutual of America's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mutual of America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mutual of America Customer Service Score by Age
Mutual of America's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mutual of America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mutual of America Customer Service Score by Usage
Mutual of America's Customer Service score was rated 1.5 stars by customers who have used Mutual of America's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mutual of America as an Employer
2.4/5
Mutual of America has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mutual of America scored a -91 for Net Promoter Score and a -79 for Employee Net Promoter Score. NPS gauges how likely a customer of Mutual of America would recommend the brand to a friend. ENPS measures how likely Mutual of America employees would recommend working at Mutual of America to a friend.
Net Promoter Score
-91
NPS Score
| 3% | Promoters |
|---|---|
| 3% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-79
eNPS Score
| 9% | Promoters |
|---|---|
| 3% | Passive |
| 88% | Detractors |
