0
NPS
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Brand Page
Mutual of Omaha Bank
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About Mutual of Omaha Bank's Brand
Mutual of Omaha Bank are a strong, stable bank with a proud family tree.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Mutual of Omaha Bank NPS
Mutual of Omaha Bank's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Mutual of Omaha Bank's customers would recommend using the product based on a scale of -100 to 100.
Mutual of Omaha Bank Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Mutual of Omaha Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mutual of Omaha Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mutual of Omaha Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mutual of Omaha Bank Product Quality
2.5/5
Mutual of Omaha Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mutual of Omaha Bank's overall Product Quality score rated by its users and customers.
Mutual of Omaha Bank Product Information
Mutual of Omaha Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Mutual of Omaha Bank Pricing
Mutual of Omaha Bank ROI & Value For Money
4/5
Mutual of Omaha Bank has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mutual of Omaha Bank's overall ROI score rated by its users and customers.
Mutual of Omaha Bank Customer Satisfaction (CSAT)
Mutual of Omaha Bank Customer Satisfaction (CSAT) Score
100 / 100
Mutual of Omaha Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mutual of Omaha Bank Customer Service
4/5
Mutual of Omaha Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mutual of Omaha Bank's overall Customer Service score rated by its users and customers.
About Mutual of Omaha Bank's Customer Service
Address
3333 Farnam Street , Omaha, NE 68131
Website
http://www.mutualofomahabank.com/
Phone Number
866-351-5646
Mutual of Omaha Bank as an Employer
3.2/5
Mutual of Omaha Bank has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mutual of Omaha Bank scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mutual of Omaha Bank would recommend the brand to a friend. ENPS measures how likely Mutual of Omaha Bank employees would recommend working at Mutual of Omaha Bank to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
