-25
NPS
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MV Transportation
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About MV Transportation's Brand
MV Transportation, Inc., the largest privately-owned passenger transportation contracting firm based in the U.S.
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
MV Transportation CMO
Jeff Womack
Jeff Womack serves as the Chief Marketing Officer of MV Transportation. Jeff started at MV Transportation in Feb of 2018. Jeff currently resides in the Dallas/Fort Worth Area.
MV Transportation NPS
MV Transportation's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether MV Transportation's customers would recommend using the product based on a scale of -100 to 100.
MV Transportation Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
MV Transportation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Jun 2022 -67 | Jun 2022 | -67 |
Nov 2023 -71 | Nov 2023 | -71 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -30 | Feb 2024 | -30 |
Apr 2024 -18 | Apr 2024 | -18 |
Mar 2025 -25 | Mar 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MV Transportation Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of MV Transportation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MV Transportation Product Quality
2.8/5
MV Transportation has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MV Transportation's overall Product Quality score rated by its users and customers.
MV Transportation Product Information
MV Transportation’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.mvtransit.com/
- Company Size
- 5,001-10,000 Employees
MV Transportation Pricing
MV Transportation ROI & Value For Money
2.9/5
MV Transportation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MV Transportation's overall ROI score rated by its users and customers.
MV Transportation Customer Satisfaction (CSAT)
MV Transportation Customer Satisfaction (CSAT) Score
50 / 100
MV Transportation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MV Transportation Customer Service
3/5
MV Transportation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About MV Transportation's Customer Service
Address
Fairfield, CA
Website
http://www.mvtransit.com/
Phone Number
(530) 251-4446
MV Transportation as an Employer
2.9/5
MV Transportation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
MV Transportation scored a -25 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of MV Transportation would recommend the brand to a friend. ENPS measures how likely MV Transportation employees would recommend working at MV Transportation to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
