0
NPS
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MWI Animal Health
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About MWI Animal Health's Brand
Millard Wallace Ickes, DVM, founded MWI in Nampa, Idaho, in 1976 to address the needs of veterinarians in the Northwest.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
MWI Animal Health NPS
MWI Animal Health's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MWI Animal Health's customers would recommend using the product based on a scale of -100 to 100.
MWI Animal Health Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MWI Animal Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
May 2024 33 | May 2024 | 33 |
Aug 2024 0 | Aug 2024 | 0 |
Dec 2024 20 | Dec 2024 | 20 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MWI Animal Health Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of MWI Animal Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MWI Animal Health Product Quality
3.1/5
MWI Animal Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MWI Animal Health's overall Product Quality score rated by its users and customers.
MWI Animal Health Product Information
MWI Animal Health’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.mwivet.com
- Company Size
- 1,001-5,000 Employees
MWI Animal Health Pricing
MWI Animal Health ROI & Value For Money
3.7/5
MWI Animal Health has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MWI Animal Health Customer Satisfaction (CSAT)
MWI Animal Health Customer Satisfaction (CSAT) Score
40 / 100
MWI Animal Health has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MWI Animal Health Customer Service
3.5/5
MWI Animal Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MWI Animal Health's overall Customer Service score rated by its users and customers.
About MWI Animal Health's Customer Service
Address
3041 W. Pasadena Dr., Boise, ID 83705
Website
http://www.mwivet.com
Phone Number
(866)947-9353
MWI Animal Health as an Employer
Consumer vs. Employees
MWI Animal Health scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of MWI Animal Health would recommend the brand to a friend. ENPS measures how likely MWI Animal Health employees would recommend working at MWI Animal Health to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
