74
NPS
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Brand Page
MX.com
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About MX.com's Brand
Brand at a Glance
59%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
MX.com NPS
MX.com's Net Promoter Score (NPS) is a 74 with 87% Promoters, 0% Passives, and 13% Detractors. Net Promoter Score tracks whether MX.com's customers would recommend using the product based on a scale of -100 to 100.
MX.com Overall NPS
| 87% | Promoters |
|---|---|
| 0% | Passives |
| 13% | Detractors |
MX.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Mar 2021 60 | Mar 2021 | 60 |
Feb 2022 67 | Feb 2022 | 67 |
Jan 2023 71 | Jan 2023 | 71 |
Jan 2024 75 | Jan 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MX.com Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of MX.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MX.com Product Quality
3.8/5
MX.com has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MX.com Product Information
MX.com’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mxtechnology.com/
- Company Size
- 51-200 Employees
Industry
Analytics
Business Services
FinTech
MX.com Pricing
MX.com ROI & Value For Money
3.7/5
MX.com has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MX.com Customer Satisfaction (CSAT)
MX.com Customer Satisfaction (CSAT) Score
50 / 100
MX.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MX.com Customer Service
4/5
MX.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About MX.com's Customer Service
Address
3401 N Thanksgiving Way, 84043
Website
http://www.mxtechnology.com/
Phone Number
801-669-5500
MX.com's Social Links
MX.com as an Employer
3.7/5
MX.com has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MX.com scored a 74 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of MX.com would recommend the brand to a friend. ENPS measures how likely MX.com employees would recommend working at MX.com to a friend.
Net Promoter Score
74
NPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 53% | Promoters |
|---|---|
| 25% | Passive |
| 22% | Detractors |
