100
NPS
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Brand Page
myMatrixx
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About myMatrixx's Brand
myMatrixx provides pharmacy benefits management, ancillary benefits management, and clinical management for workers' compensation programs.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
myMatrixx NPS
myMatrixx's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether myMatrixx's customers would recommend using the product based on a scale of -100 to 100.
myMatrixx Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
myMatrixx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 100 | Sep 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
myMatrixx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of myMatrixx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
myMatrixx Product Quality
5/5
myMatrixx has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock myMatrixx's overall Product Quality score rated by its users and customers.
myMatrixx Product Information
myMatrixx’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://mymatrixx.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
myMatrixx Pricing
myMatrixx ROI & Value For Money
4.5/5
myMatrixx has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock myMatrixx's overall ROI score rated by its users and customers.
myMatrixx Customer Satisfaction (CSAT)
myMatrixx Customer Satisfaction (CSAT) Score
100 / 100
myMatrixx has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
myMatrixx Customer Service
4.5/5
myMatrixx has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock myMatrixx's overall Customer Service score rated by its users and customers.
About myMatrixx's Customer Service
Address
5706 Benjamin Center Drive, Suite 103, Tampa, FL
Website
http://mymatrixx.com
Phone Number
877-804-4900
myMatrixx as an Employer
3.2/5
myMatrixx has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
myMatrixx scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of myMatrixx would recommend the brand to a friend. ENPS measures how likely myMatrixx employees would recommend working at myMatrixx to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
