7
NPS
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MYOB Technology
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About MYOB Technology's Brand
Provider of software intended for small and micro businesses and accounting practices. The company's business management software includes payment and POS services along with accounting, payroll, invoicing, human resource and other support services which enables businesses to leverage secure, enterprise-level functionality to improve everything from sales, purchasing and logistics to job costing and financial management.
Brand at a Glance
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
MYOB Technology NPS
MYOB Technology's Net Promoter Score (NPS) is a 7 with 38% Promoters, 31% Passives, and 31% Detractors. Net Promoter Score tracks whether MYOB Technology's customers would recommend using the product based on a scale of -100 to 100.
MYOB Technology Overall NPS
| 38% | Promoters |
|---|---|
| 31% | Passives |
| 31% | Detractors |
MYOB Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 7 | Aug 2020 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MYOB Technology NPS by Usage
MYOB Technology's NPS was rated the highest by customers who have used MYOB Technology's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
MYOB Technology Product Quality
3.7/5
MYOB Technology has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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MYOB Technology Product Information
MYOB Technology serves markets in Australia. MYOB Technology supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
MYOB Technology’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated MYOB Technology's product the highest. Reviewers from the Hospitality industry rated MYOB Technology the lowest at 2.8.
- Website
- www.myob.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Product Type
Accounting Software
Accounts Payable Software
Accounts Receivable Software
Billing & Invoicing Software
Payroll Software
Bookkeeper Software
Cloud Storage Software
Construction Accounting Software
Church Accounting Software
Quick Insights into MYOB Technology Product Quality
MYOB Technology's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Hospitality industry.
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Ranked MYOB Technology Product Quality the Highest
Ranked MYOB Technology Product Quality the Lowest
MYOB Technology Product Quality Score by Usage
MYOB Technology's Product Quality score was rated the highest by customers who have used MYOB Technology's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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MYOB Technology Product Quality Score by Industry
MYOB Technology's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MYOB Technology Pricing
MYOB Technology ROI & Value For Money
3.4/5
MYOB Technology has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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MYOB Technology Pricing Plans
MYOB Technology has a pricing structure that accommodates small, medium, and large businesses. Starting from A$5/month, MYOB Technology uses a subscription model and offers the following: Accounting Starter: $13.50 / month, Accounting: $24.00 / month, and Accounting + Payroll: $30.00 / month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from MYOB Technology.
Who Uses MYOB Technology?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into MYOB Technology ROI
MYOB Technology's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked MYOB Technology ROI the Highest
Ranked MYOB Technology ROI the Lowest
MYOB Technology ROI Score by Industry
MYOB Technology's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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MYOB Technology Customer Service
3.7/5
MYOB Technology has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About MYOB Technology's Customer Service
Address
Level 3, Glen Waverley, 3150
Website
www.myob.com
Phone Number
7
