0
NPS
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Brand Page
Myplanet
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About Myplanet's Brand
Creates engaging web & mobile products for the Enterprise.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Myplanet NPS
Myplanet's Net Promoter Score (NPS) is a 0 with 20% Promoters, 60% Passives, and 20% Detractors. Net Promoter Score tracks whether Myplanet's customers would recommend using the product based on a scale of -100 to 100.
Myplanet Overall NPS
| 20% | Promoters |
|---|---|
| 60% | Passives |
| 20% | Detractors |
Myplanet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 33 | Feb 2022 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Myplanet Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Myplanet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Myplanet Product Quality
3.8/5
Myplanet has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Myplanet's overall Product Quality score rated by its users and customers.
Myplanet Product Information
Myplanet’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://myplanet.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Productivity
SaaS
Myplanet Pricing
Myplanet ROI & Value For Money
3.7/5
Myplanet has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Myplanet's overall ROI score rated by its users and customers.
Myplanet Customer Satisfaction (CSAT)
Myplanet Customer Satisfaction (CSAT) Score
75 / 100
Myplanet has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Myplanet Customer Service
3.6/5
Myplanet has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Myplanet's overall Customer Service score rated by its users and customers.
About Myplanet's Customer Service
Address
M5A 1N1 Canada
Website
http://myplanet.com
Phone Number
(866) 232-7456
Myplanet as an Employer
2.6/5
Myplanet has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Myplanet scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Myplanet would recommend the brand to a friend. ENPS measures how likely Myplanet employees would recommend working at Myplanet to a friend.
Net Promoter Score
0
NPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
