53
NPS
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Brand Page
Myprotein
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About Myprotein's Brand
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Myprotein NPS
Myprotein's Net Promoter Score (NPS) is a 53 with 61% Promoters, 31% Passives, and 8% Detractors. Net Promoter Score tracks whether Myprotein's customers would recommend using the product based on a scale of -100 to 100.
Myprotein Overall NPS
| 61% | Promoters |
|---|---|
| 31% | Passives |
| 8% | Detractors |
Myprotein NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 66 | Nov 2022 | 66 |
Jan 2023 57 | Jan 2023 | 57 |
Jul 2023 62 | Jul 2023 | 62 |
Jan 2024 66 | Jan 2024 | 66 |
Feb 2024 50 | Feb 2024 | 50 |
Aug 2024 58 | Aug 2024 | 58 |
Nov 2024 53 | Nov 2024 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Myprotein Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Myprotein users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Myprotein Product Quality
4.1/5
Myprotein has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Myprotein Product Information
Myprotein’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.myprotein.com
- Company Size
- 1,001-5,000 Employees
Myprotein Pricing
Myprotein ROI & Value For Money
3.8/5
Myprotein has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Myprotein Customer Satisfaction (CSAT)
Myprotein Customer Satisfaction (CSAT) Score
90 / 100
Myprotein has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Myprotein Customer Service
4/5
Myprotein has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Myprotein's Customer Service
Address
United Kingdom
Website
http://www.myprotein.com
Myprotein as an Employer
Consumer vs. Employees
Myprotein scored a 53 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Myprotein would recommend the brand to a friend. ENPS measures how likely Myprotein employees would recommend working at Myprotein to a friend.
Net Promoter Score
53
NPS Score
| 61% | Promoters |
|---|---|
| 31% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
