20
NPS
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MYR Group
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About MYR Group's Brand
MYR Group provides electrical construction services, design, engineering, procurement, construction, upgrade, maintenance and repair services.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
MYR Group NPS
MYR Group's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether MYR Group's customers would recommend using the product based on a scale of -100 to 100.
MYR Group Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
MYR Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MYR Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of MYR Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MYR Group Product Quality
4/5
MYR Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MYR Group's overall Product Quality score rated by its users and customers.
MYR Group Product Information
MYR Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.myrgroup.com
- Company Size
- 5,001-10,000 Employees
Industry
Construction
MYR Group Pricing
MYR Group ROI & Value For Money
3/5
MYR Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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MYR Group Customer Satisfaction (CSAT)
MYR Group Customer Satisfaction (CSAT) Score
100 / 100
MYR Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MYR Group Customer Service
3.1/5
MYR Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About MYR Group's Customer Service
Address
12121 Grant St STE 610, Denver, CO 80241
Website
https://www.myrgroup.com
MYR Group's Social Links
MYR Group as an Employer
4.1/5
MYR Group has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MYR Group scored a 20 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of MYR Group would recommend the brand to a friend. ENPS measures how likely MYR Group employees would recommend working at MYR Group to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
