100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mystery Ranch
Marketing or Exec? Claim Your Free Account
About Mystery Ranch's Brand
Mystery Ranch builds packs for people whose success depends on the quality of the pack they're wearing.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Mystery Ranch NPS
Mystery Ranch's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mystery Ranch's customers would recommend using the product based on a scale of -100 to 100.
Mystery Ranch Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mystery Ranch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mystery Ranch Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Mystery Ranch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mystery Ranch Product Quality
5/5
Mystery Ranch has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mystery Ranch's overall Product Quality score rated by its users and customers.
Mystery Ranch Product Information
Mystery Ranch’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.mysteryranch.com/
- Company Size
- 51-200 Employees
Mystery Ranch Pricing
Mystery Ranch ROI & Value For Money
4.5/5
Mystery Ranch has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mystery Ranch's overall ROI score rated by its users and customers.
Mystery Ranch Customer Satisfaction (CSAT)
Mystery Ranch Customer Satisfaction (CSAT) Score
100 / 100
Mystery Ranch has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mystery Ranch Customer Service
4/5
Mystery Ranch has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mystery Ranch's overall Customer Service score rated by its users and customers.
About Mystery Ranch's Customer Service
Address
1750 Evergreen Drive, Bozeman, MT
Website
http://www.mysteryranch.com/
Phone Number
4065851792
Consumer vs. Employees
Mystery Ranch scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Mystery Ranch would recommend the brand to a friend. ENPS measures how likely Mystery Ranch employees would recommend working at Mystery Ranch to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
