100
NPS
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Mystery Science
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About Mystery Science's Brand
Mystery Science provides open-and-go lessons that inspire kids to love science
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Mystery Science NPS
Mystery Science's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mystery Science's customers would recommend using the product based on a scale of -100 to 100.
Mystery Science Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mystery Science NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
May 2022 100 | May 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mystery Science Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Mystery Science users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mystery Science Product Quality
4.3/5
Mystery Science has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mystery Science's overall Product Quality score rated by its users and customers.
Mystery Science Product Information
Mystery Science’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://mysteryscience.com
- Company Size
- 1-10 Employees
Industry
Tech
Education
Mystery Science Pricing
Mystery Science ROI & Value For Money
4.3/5
Mystery Science has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Mystery Science Customer Satisfaction (CSAT)
Mystery Science Customer Satisfaction (CSAT) Score
67 / 100
Mystery Science has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mystery Science Customer Service
4.3/5
Mystery Science has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Mystery Science's Customer Service
Address
San Francisco, CA
Website
http://mysteryscience.com
Phone Number
773-789-8255
Mystery Science as an Employer
4.3/5
Mystery Science has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mystery Science scored a 100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Mystery Science would recommend the brand to a friend. ENPS measures how likely Mystery Science employees would recommend working at Mystery Science to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
