-100
NPS
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MyUS.com
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About MyUS.com's Brand
MyUS.com is a package consolidation service helping shoppers and business owners alike shop without borders.
Brand at a Glance
72%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.5/5
Customer Service
MyUS.com NPS
MyUS.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MyUS.com's customers would recommend using the product based on a scale of -100 to 100.
MyUS.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MyUS.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MyUS.com NPS by Gender
MyUS.com's NPS was rated -100 by Male customers on Comparably.
Male
-100
MyUS.com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
MyUS.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MyUS.com NPS by Ethnicity
MyUS.com's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
MyUS.com NPS by Usage
MyUS.com's NPS was rated -100 points by customers who have used MyUS.com's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
MyUS.com Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MyUS.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MyUS.com Customer Loyalty Score by Gender
MyUS.com's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MyUS.com.
Male
70%
Yes
Female
N/A
Yes
MyUS.com Customer Loyalty Score by Ethnicity
MyUS.com's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MyUS.com.
82
out of 100
Caucasian
MyUS.com Customer Loyalty Score by Usage
MyUS.com's Customer Loyalty score was rated 70% by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MyUS.com Customer Loyalty Score by Industry
MyUS.com's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MyUS.com Product Quality
1.8/5
MyUS.com has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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MyUS.com Product Information
MyUS.com’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MyUS.com's product the highest.
- Website
- http://www.myus.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into MyUS.com Product Quality
MyUS.com's Product Quality score was rated highest by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MyUS.com's Product Quality.
Ranked MyUS.com Product Quality the Highest
MyUS.com Product Quality Score by Gender
MyUS.com's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MyUS.com.
Male
1.5/5
Female
N/A
MyUS.com Product Quality Score by Ethnicity
MyUS.com's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MyUS.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MyUS.com Product Quality Score by Usage
MyUS.com's Product Quality score was rated 1.5 stars by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MyUS.com Product Quality Score by Industry
MyUS.com's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MyUS.com Pricing
MyUS.com ROI & Value For Money
1.9/5
MyUS.com has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MyUS.com's overall ROI score rated by its users and customers.
MyUS.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MyUS.com ROI
MyUS.com's ROI score was rated highest by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MyUS.com's ROI score.
Ranked MyUS.com ROI the Highest
MyUS.com ROI Score by Gender
MyUS.com's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MyUS.com.
Male
1.5/5
Female
N/A
MyUS.com ROI Score by Ethnicity
MyUS.com's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MyUS.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MyUS.com ROI Score by Usage
MyUS.com's ROI score was rated 1.5 stars by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MyUS.com ROI Score by Industry
MyUS.com's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MyUS.com Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MyUS.com Customer Satisfaction
MyUS.com's Customer Satisfaction score was rated highest by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MyUS.com's Customer Satisfaction.
Ranked MyUS.com Customer Satisfaction the Highest
MyUS.com Customer Satisfaction Score by Gender
MyUS.com's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MyUS.com.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
MyUS.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MyUS.com's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MyUS.com.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
MyUS.com Customer Satisfaction Score by Usage
MyUS.com's Customer Satisfaction score was rated 0 points by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MyUS.com Customer Satisfaction Score by Industry
MyUS.com's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MyUS.com Customer Satisfaction Score by Industry",
"text": "MyUS.com's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "MyUS.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}MyUS.com Customer Service
1.5/5
MyUS.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MyUS.com's overall Customer Service score rated by its users and customers.
About MyUS.com's Customer Service
Address
4299 Express Lane, Sarasota, FL 34238
Website
http://www.myus.com
Phone Number
941-227-4444
Quick Insights into MyUS.com Customer Service
MyUS.com's Customer Service score was rated highest by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked MyUS.com's Customer Service score.
Ranked MyUS.com Customer Service the Highest
MyUS.com Customer Service Score by Gender
MyUS.com's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MyUS.com.
Male
1.5/5
Female
N/A
MyUS.com Customer Service Score by Ethnicity
MyUS.com's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MyUS.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MyUS.com Customer Service Score by Usage
MyUS.com's Customer Service score was rated 1.5 stars by customers who have used MyUS.com's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MyUS.com Customer Service Score by Industry
MyUS.com's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MyUS.com as an Employer
2.5/5
MyUS.com has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MyUS.com scored a -100 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of MyUS.com would recommend the brand to a friend. ENPS measures how likely MyUS.com employees would recommend working at MyUS.com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
