-27
NPS
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Brand Page
myVidster
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About myVidster's Brand
myVidster is a social video bookmarking and backup service that enables users to collect, share, search and explore videos.
Brand at a Glance
89%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.4/5
Customer Service
myVidster NPS
myVidster's Net Promoter Score (NPS) is a -27 with 20% Promoters, 33% Passives, and 47% Detractors. Net Promoter Score tracks whether myVidster's customers would recommend using the product based on a scale of -100 to 100.
myVidster Overall NPS
| 20% | Promoters |
|---|---|
| 33% | Passives |
| 47% | Detractors |
myVidster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -30 | Apr 2024 | -30 |
May 2024 -36 | May 2024 | -36 |
Jun 2024 -25 | Jun 2024 | -25 |
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -22 | Aug 2024 | -22 |
Apr 2025 -26 | Apr 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
myVidster Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of myVidster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
myVidster Product Quality
3/5
myVidster has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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myVidster Product Information
myVidster’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.myvidster.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Hardware and Devices
Media
Social
Sports & Entertainment
myVidster Pricing
myVidster ROI & Value For Money
3/5
myVidster has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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myVidster Customer Satisfaction (CSAT)
myVidster Customer Satisfaction (CSAT) Score
66 / 100
myVidster has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
myVidster Customer Service
2.4/5
myVidster has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About myVidster's Customer Service
Address
Austin, TX
Website
http://www.myvidster.com
Phone Number
317-652-7263
Consumer vs. Employees
myVidster scored a -27 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of myVidster would recommend the brand to a friend. ENPS measures how likely myVidster employees would recommend working at myVidster to a friend.
Net Promoter Score
-27
NPS Score
| 20% | Promoters |
|---|---|
| 33% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
