-100
NPS
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N-able
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About N-able's Brand
We might be new to you, but we're not new to IT! N-able has decades of experience empowering managed services providers (MSPs) to help small and medium enterprises navigate the digital evolution.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
N-able NPS
N-able's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether N-able's customers would recommend using the product based on a scale of -100 to 100.
N-able Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
N-able NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
N-able Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of N-able users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
N-able Product Quality
2.2/5
N-able has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock N-able's overall Product Quality score rated by its users and customers.
N-able Product Information
N-able’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.n-able.com
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
N-able Pricing
N-able ROI & Value For Money
1.5/5
N-able has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock N-able's overall ROI score rated by its users and customers.
N-able Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
N-able Customer Service
1.5/5
N-able has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock N-able's overall Customer Service score rated by its users and customers.
About N-able's Customer Service
Address
30 Corporate Drive, Suite 400, Burlington, MA 01880
Website
http://www.n-able.com
Phone Number
855-679-0817
N-able's Social Links
N-able as an Employer
4.9/5
N-able has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
N-able scored a -100 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of N-able would recommend the brand to a friend. ENPS measures how likely N-able employees would recommend working at N-able to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 67% | Promoters |
|---|---|
| 24% | Passive |
| 9% | Detractors |
