61
NPS
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Nabil Bank
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About Nabil Bank's Brand
Provider of commercial banking services. The Company offers agency services, trade finance services, card services, e-commerce products and services and commodity trading services to the customers of Nepal.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Nabil Bank NPS
Nabil Bank's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Nabil Bank's customers would recommend using the product based on a scale of -100 to 100.
Nabil Bank Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Nabil Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Aug 2023 75 | Aug 2023 | 75 |
Jan 2024 80 | Jan 2024 | 80 |
Apr 2024 85 | Apr 2024 | 85 |
Nov 2024 63 | Nov 2024 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nabil Bank NPS by Gender
Nabil Bank's NPS was rated 67 by Male customers on Comparably.
Male
67
Nabil Bank's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Nabil Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nabil Bank NPS by Ethnicity
Nabil Bank's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Nabil Bank Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Nabil Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nabil Bank Customer Loyalty Score by Gender
Nabil Bank's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nabil Bank.
Male
100%
Yes
Female
N/A
Yes
Nabil Bank Customer Loyalty Score by Ethnicity
Nabil Bank's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nabil Bank.
100
out of 100
Asian or Pacific Islander
Nabil Bank Product Quality
3.8/5
Nabil Bank has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Nabil Bank Product Information
Nabil Bank’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.nabilbank.com
- Company Size
- 501-1,000 Employees
Quick Insights into Nabil Bank Product Quality
Nabil Bank's Product Quality score was rated highest by Male customers.
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Ranked Nabil Bank Product Quality the Highest
Nabil Bank Product Quality Score by Gender
Nabil Bank's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Nabil Bank Product Quality Score by Ethnicity
Nabil Bank's Product Quality score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nabil Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Nabil Bank Pricing
Nabil Bank ROI & Value For Money
3.6/5
Nabil Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Nabil Bank ROI
Nabil Bank's ROI score was rated highest by Male customers.
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Ranked Nabil Bank ROI the Highest
Nabil Bank ROI Score by Gender
Nabil Bank's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Nabil Bank ROI Score by Ethnicity
Nabil Bank's ROI score was rated 2.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nabil Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Nabil Bank Customer Satisfaction (CSAT)
Nabil Bank Customer Satisfaction (CSAT) Score
88 / 100
Nabil Bank has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nabil Bank Customer Satisfaction
Nabil Bank's Customer Satisfaction score was rated highest by Male customers.
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Ranked Nabil Bank Customer Satisfaction the Highest
Nabil Bank Customer Satisfaction Score by Gender
Nabil Bank's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nabil Bank.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nabil Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Nabil Bank's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nabil Bank.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Nabil Bank Customer Service
3.3/5
Nabil Bank has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Nabil Bank's Customer Service
Address
Nabil Center, Kathmandu,
Website
www.nabilbank.com
Phone Number
7
Quick Insights into Nabil Bank Customer Service
Nabil Bank's Customer Service score was rated highest by Male customers.
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Ranked Nabil Bank Customer Service the Highest
Nabil Bank Customer Service Score by Gender
Nabil Bank's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nabil Bank.
Male
3.5/5
Female
N/A
Nabil Bank Customer Service Score by Ethnicity
Nabil Bank's Customer Service score was rated 2.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nabil Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Consumer vs. Employees
Nabil Bank scored a 61 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Nabil Bank would recommend the brand to a friend. ENPS measures how likely Nabil Bank employees would recommend working at Nabil Bank to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
