2
NPS
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Nagarro
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About Nagarro's Brand
Nagarro provides software development services to companies ranging from early-stage startups to global 50 companies.
Brand at a Glance
70%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Nagarro NPS
Nagarro's Net Promoter Score (NPS) is a 2 with 45% Promoters, 12% Passives, and 43% Detractors. Net Promoter Score tracks whether Nagarro's customers would recommend using the product based on a scale of -100 to 100.
Nagarro Overall NPS
| 45% | Promoters |
|---|---|
| 12% | Passives |
| 43% | Detractors |
Nagarro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 10 | Jul 2023 | 10 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 9 | Dec 2023 | 9 |
Jan 2024 12 | Jan 2024 | 12 |
Feb 2024 7 | Feb 2024 | 7 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 5 | Apr 2024 | 5 |
May 2024 3 | May 2024 | 3 |
Jul 2024 -1 | Jul 2024 | -1 |
Aug 2024 2 | Aug 2024 | 2 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 2 | Mar 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nagarro NPS by Gender
Nagarro's NPS was rated 11 by Male customers on Comparably.
Male
11
Nagarro's NPS was rated 11 by Male customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Female
N/A
Nagarro's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nagarro Customer Reviews
Out of the 3 Nagarro customer reviews 2 were positive and 1 was constructive. Nagarro customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Nagarro Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Nagarro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nagarro Customer Loyalty Score by Gender
Nagarro's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Nagarro Product Quality
3.1/5
Nagarro has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Nagarro Product Information
Nagarro’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.nagarro.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Quick Insights into Nagarro Product Quality
Nagarro's Product Quality score was rated highest by Male customers.
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Ranked Nagarro Product Quality the Highest
Nagarro Product Quality Score by Gender
Nagarro's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Nagarro Pricing
Nagarro ROI & Value For Money
3.3/5
Nagarro has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Nagarro ROI
Nagarro's ROI score was rated highest by Male customers.
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Ranked Nagarro ROI the Highest
Nagarro ROI Score by Gender
Nagarro's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Nagarro Customer Satisfaction (CSAT)
Nagarro Customer Satisfaction (CSAT) Score
63 / 100
Nagarro has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
3%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nagarro Customer Satisfaction
Nagarro's Customer Satisfaction score was rated highest by Male customers.
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Ranked Nagarro Customer Satisfaction the Highest
Nagarro Customer Satisfaction Score by Gender
Nagarro's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nagarro.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Nagarro Customer Service
3.2/5
Nagarro has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Nagarro's Customer Service
Address
2001 Gateway Place, Suite 100W, San Jose, CA 95110
Website
http://www.nagarro.com
Phone Number
+919999916877
Quick Insights into Nagarro Customer Service
Nagarro's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Nagarro's Customer Service score.
Ranked Nagarro Customer Service the Highest
Nagarro Customer Service Score by Gender
Nagarro's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nagarro.
Male
3.4/5
Female
N/A
Nagarro as an Employer
3.7/5
Nagarro has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Nagarro scored a 2 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Nagarro would recommend the brand to a friend. ENPS measures how likely Nagarro employees would recommend working at Nagarro to a friend.
Net Promoter Score
2
NPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
