-100
NPS
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Brand Page
Naked Labs
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About Naked Labs' Brand
Founded in early 2015, Naked Labs is committed to promoting health through honest insights.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Naked Labs NPS
Naked Labs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Naked Labs's customers would recommend using the product based on a scale of -100 to 100.
Naked Labs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Naked Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Naked Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Naked Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Naked Labs Product Quality
1.5/5
Naked Labs has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Naked Labs' overall Product Quality score rated by its users and customers.
Naked Labs Product Information
Naked Labs’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://naked.fit
- Company Size
- 1-10 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
Sports & Entertainment
Naked Labs Pricing
Naked Labs ROI & Value For Money
1.5/5
Naked Labs has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Naked Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Naked Labs Customer Service
1.5/5
Naked Labs has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Naked Labs' overall Customer Service score rated by its users and customers.
About Naked Labs's Customer Service
Address
370 Convention Way, Suite 206, Redwood City, CA
Website
http://naked.fit
Phone Number
(650) 233-4500
