-44
NPS
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Namecheap.com
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About Namecheap.com's Brand
Namecheap is an ICANN-accredited domain registration and web hosting company based in Los Angeles, California.
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Namecheap.com NPS
Namecheap.com's Net Promoter Score (NPS) is a -44 with 24% Promoters, 8% Passives, and 68% Detractors. Net Promoter Score tracks whether Namecheap.com's customers would recommend using the product based on a scale of -100 to 100.
Namecheap.com Overall NPS
| 24% | Promoters |
|---|---|
| 8% | Passives |
| 68% | Detractors |
Namecheap.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -40 | Dec 2022 | -40 |
Feb 2023 -43 | Feb 2023 | -43 |
Mar 2023 -43 | Mar 2023 | -43 |
Apr 2023 -41 | Apr 2023 | -41 |
Aug 2023 -41 | Aug 2023 | -41 |
Sep 2023 -43 | Sep 2023 | -43 |
Jan 2024 -39 | Jan 2024 | -39 |
Oct 2024 -39 | Oct 2024 | -39 |
Feb 2025 -40 | Feb 2025 | -40 |
Apr 2025 -42 | Apr 2025 | -42 |
Oct 2025 -42 | Oct 2025 | -42 |
Dec 2025 -44 | Dec 2025 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Namecheap.com NPS by Gender
Female customers rated Namecheap.com's NPS 27 points higher than Male customers.
Male
-47
Namecheap.com's NPS was rated -47 by Male customers on Comparably.
24%
Promoters
5%
Passives
71%
Detractors
Female
-20
Namecheap.com's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Namecheap.com NPS by Ethnicity
Namecheap.com's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -53 | Caucasian | -53 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -100 | Other | -100 |
Namecheap.com NPS by Age
Namecheap.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Namecheap.com NPS by Usage
Namecheap.com's NPS was rated the highest by customers who have used Namecheap.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -37 | 5 to 10 Years | -37 |
Namecheap.com Customer Reviews
Out of the 9 Namecheap.com customer reviews 3 were positive and 6 were constructive. Namecheap.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Namecheap.com Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Namecheap.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Namecheap.com Customer Loyalty Score by Gender
Male customers rated Namecheap.com's Customer Loyalty score 2% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Namecheap.com.
Male
66%
Yes
Female
64%
Yes
Namecheap.com Customer Loyalty Score by Ethnicity
Namecheap.com's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Namecheap.com.
58
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Namecheap.com Customer Loyalty Score by Age
Namecheap.com's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Namecheap.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 55% | 31-35 | 55% |
46-50 55% | 46-50 | 55% |
51-55 70% | 51-55 | 70% |
56-60 40% | 56-60 | 40% |
66+ 78% | 66+ | 78% |
Namecheap.com Customer Loyalty Score by Usage
Namecheap.com's Customer Loyalty score was rated the highest by customers who have used Namecheap.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Namecheap.com Customer Loyalty Score by Industry
Namecheap.com's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Namecheap.com Product Quality
2.7/5
Namecheap.com has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Namecheap.com's overall Product Quality score rated by its users and customers.
Namecheap.com Product Information
Namecheap.com’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Namecheap.com's product the highest. Reviewers from the Non-Profit industry rated Namecheap.com the lowest at 2.3.
- Website
- https://www.namecheap.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Namecheap.com Product Quality
Namecheap.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Namecheap.com's Product Quality.
Ranked Namecheap.com Product Quality the Highest
Ranked Namecheap.com Product Quality the Lowest
Namecheap.com Product Quality Score by Gender
Female customers rated Namecheap.com's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Namecheap.com.
Male
2.2/5
Female
3.2/5
Namecheap.com Product Quality Score by Ethnicity
Namecheap.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Namecheap.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.5 | Other | 1.5 |
Namecheap.com Product Quality Score by Age
Namecheap.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Namecheap.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 1.5 | 31-35 | 1.5 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
66+ 3.5 | 66+ | 3.5 |
Namecheap.com Product Quality Score by Usage
Namecheap.com's Product Quality score was rated the highest by customers who have used Namecheap.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Namecheap.com Product Quality Score by Industry
Namecheap.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Namecheap.com Pricing
Namecheap.com ROI & Value For Money
2.6/5
Namecheap.com has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Namecheap.com's overall ROI score rated by its users and customers.
Namecheap.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry.
Quick Insights into Namecheap.com ROI
Namecheap.com's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Namecheap.com's ROI score.
Ranked Namecheap.com ROI the Highest
Ranked Namecheap.com ROI the Lowest
Namecheap.com ROI Score by Gender
Female customers rated Namecheap.com's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Namecheap.com.
Male
2/5
Female
2.7/5
Namecheap.com ROI Score by Ethnicity
Namecheap.com's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Namecheap.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.5 | Other | 1.5 |
Namecheap.com ROI Score by Age
Namecheap.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Namecheap.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 1.5 | 31-35 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
66+ 2.4 | 66+ | 2.4 |
Namecheap.com ROI Score by Usage
Namecheap.com's ROI score was rated the highest by customers who have used Namecheap.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Namecheap.com ROI Score by Industry
Namecheap.com's ROI score was rated 2.5 stars by both Non-Profit and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Namecheap.com Customer Satisfaction (CSAT)
Namecheap.com Customer Satisfaction (CSAT) Score
47 / 100
Namecheap.com has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Namecheap.com Customer Satisfaction
Namecheap.com's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Namecheap.com's Customer Satisfaction.
Ranked Namecheap.com Customer Satisfaction the Highest
Ranked Namecheap.com Customer Satisfaction the Lowest
Namecheap.com Customer Satisfaction Score by Gender
Female customers rated Namecheap.com's Customer Satisfaction score 52 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Namecheap.com.
23 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 65% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Namecheap.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Namecheap.com's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Namecheap.com.
33 / 100
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
54%
CSAT according to African American/Black
Namecheap.com's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Namecheap.com.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Namecheap.com Customer Satisfaction Score by Age
Namecheap.com's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Namecheap.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 50% |
Namecheap.com Customer Satisfaction Score by Usage
Namecheap.com's Customer Satisfaction score was rated the highest by customers who have used Namecheap.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Namecheap.com Customer Satisfaction Score by Industry
Namecheap.com's Customer Satisfaction score was rated 30 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Namecheap.com Customer Satisfaction Score by Industry",
"text": "Namecheap.com's Customer Satisfaction score was rated 30 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Namecheap.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 30
}
]
}Namecheap.com Customer Service
2.6/5
Namecheap.com has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Namecheap.com's overall Customer Service score rated by its users and customers.
About Namecheap.com's Customer Service
Address
11400 W Olympic Blvd, Suite 200, Los Angeles, CA 90064
Website
https://www.namecheap.com
Phone Number
16613102107
Quick Insights into Namecheap.com Customer Service
Namecheap.com's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Namecheap.com's Customer Service score.
Ranked Namecheap.com Customer Service the Highest
Ranked Namecheap.com Customer Service the Lowest
Namecheap.com Customer Service Score by Gender
Female customers rated Namecheap.com's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Namecheap.com.
Male
1.8/5
Female
2.7/5
Namecheap.com Customer Service Score by Ethnicity
Namecheap.com's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Namecheap.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.5 | Other | 1.5 |
Namecheap.com Customer Service Score by Age
Namecheap.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Namecheap.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 1.5 | 31-35 | 1.5 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.7 | 66+ | 1.7 |
Namecheap.com Customer Service Score by Usage
Namecheap.com's Customer Service score was rated the highest by customers who have used Namecheap.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Namecheap.com Customer Service Score by Industry
Namecheap.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Namecheap.com as an Employer
Consumer vs. Employees
Namecheap.com scored a -44 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Namecheap.com would recommend the brand to a friend. ENPS measures how likely Namecheap.com employees would recommend working at Namecheap.com to a friend.
Net Promoter Score
-44
NPS Score
| 24% | Promoters |
|---|---|
| 8% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 13% | Promoters |
|---|---|
| 5% | Passive |
| 82% | Detractors |
