20
NPS
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NAMI
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About NAMI's Brand
NAMI is the National Alliance on Mental Illness, the nation’s largest grassroots mental health organization.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
NAMI NPS
NAMI's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether NAMI's customers would recommend using the product based on a scale of -100 to 100.
NAMI Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
NAMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 30 | Nov 2022 | 30 |
Jan 2023 34 | Jan 2023 | 34 |
Mar 2023 27 | Mar 2023 | 27 |
Apr 2023 30 | Apr 2023 | 30 |
Jul 2023 25 | Jul 2023 | 25 |
Sep 2023 24 | Sep 2023 | 24 |
Oct 2023 20 | Oct 2023 | 20 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 24 | Jan 2024 | 24 |
Feb 2024 28 | Feb 2024 | 28 |
May 2024 23 | May 2024 | 23 |
Dec 2024 19 | Dec 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NAMI Customer Reviews
Out of the 2 NAMI customer reviews 1 was positive and 1 was constructive. NAMI customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NAMI Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of NAMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NAMI Product Quality
3.9/5
NAMI has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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NAMI Product Information
NAMI’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://nami.org/
- Company Size
- 51-200 Employees
Industry
Tech
Non-Profit
Consumer Services
NAMI Pricing
NAMI ROI & Value For Money
3.7/5
NAMI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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NAMI Customer Satisfaction (CSAT)
NAMI Customer Satisfaction (CSAT) Score
50 / 100
NAMI has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NAMI Customer Service
3.7/5
NAMI has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About NAMI's Customer Service
Address
3803 N. Fairfax Dr., Ste. 100, Arlington, VA
Website
http://nami.org/
Phone Number
(703) 524-7600
NAMI as an Employer
Consumer vs. Employees
NAMI scored a 20 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of NAMI would recommend the brand to a friend. ENPS measures how likely NAMI employees would recommend working at NAMI to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
