100
NPS
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Nanometrics
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About Nanometrics' Brand
Nanometrics is a leading provider of advanced, high-performance process control metrology and inspection systems used primarily in the
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
5/5
Customer Service
Nanometrics NPS
Nanometrics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Nanometrics's customers would recommend using the product based on a scale of -100 to 100.
Nanometrics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Nanometrics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nanometrics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nanometrics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nanometrics Product Quality
4.1/5
Nanometrics has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nanometrics' overall Product Quality score rated by its users and customers.
Nanometrics Product Information
Nanometrics’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.nanometrics.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Nanometrics Pricing
Nanometrics ROI & Value For Money
4/5
Nanometrics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nanometrics' overall ROI score rated by its users and customers.
Nanometrics Customer Satisfaction (CSAT)
Nanometrics Customer Satisfaction (CSAT) Score
67 / 100
Nanometrics has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nanometrics Customer Service
5/5
Nanometrics has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Nanometrics's Customer Service
Address
1550 Buckeye Drive, Milpitas, CA 95035
Website
http://www.nanometrics.com
Phone Number
19999999999
Consumer vs. Employees
Nanometrics scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nanometrics would recommend the brand to a friend. ENPS measures how likely Nanometrics employees would recommend working at Nanometrics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
