0
NPS
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NanoString Technologies
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About NanoString Technologies' Brand
NanoString Technologies provides a life science tools platform for a variety of basic research, translational medicine and IVD applications.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
NanoString Technologies CMO
NanoString Technologies NPS
NanoString Technologies's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether NanoString Technologies's customers would recommend using the product based on a scale of -100 to 100.
NanoString Technologies Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
NanoString Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2023 -20 | Sep 2023 | -20 |
Dec 2023 0 | Dec 2023 | 0 |
May 2024 -1 | May 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NanoString Technologies Customer Reviews
Out of the 2 NanoString Technologies customer reviews 1 was positive and 1 was constructive. NanoString Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NanoString Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of NanoString Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NanoString Technologies Product Quality
4/5
NanoString Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NanoString Technologies' overall Product Quality score rated by its users and customers.
NanoString Technologies Product Information
NanoString Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.nanostring.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
NanoString Technologies Pricing
NanoString Technologies ROI & Value For Money
3.9/5
NanoString Technologies has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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NanoString Technologies Customer Satisfaction (CSAT)
NanoString Technologies Customer Satisfaction (CSAT) Score
71 / 100
NanoString Technologies has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NanoString Technologies Customer Service
4.1/5
NanoString Technologies has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About NanoString Technologies's Customer Service
Address
Seattle, WA
Website
http://www.nanostring.com
Phone Number
2063786288
NanoString Technologies as an Employer
2.6/5
NanoString Technologies has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of NanoString Technologies
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
NanoString Technologies scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of NanoString Technologies would recommend the brand to a friend. ENPS measures how likely NanoString Technologies employees would recommend working at NanoString Technologies to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
