NASPERS NPS & Customer Reviews

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NASPERS

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NASPERS

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About NASPERS' Brand

"Naspers is a global platform that offers internet, e-commerce, video entertainment and print media services."

Brand at a Glance

80%

Customer Loyalty

3.8/5

Product Quality

4/5

Pricing

4/5

Customer Service

NASPERS NPS

NASPERS's Net Promoter Score (NPS) is a 39 with 56% Promoters, 27% Passives, and 17% Detractors. Net Promoter Score tracks whether NASPERS's customers would recommend using the product based on a scale of -100 to 100.

NASPERS Overall NPS

NPS

56%	Promoters
27%	Passives
17%	Detractors

NASPERS NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2023 43	Apr 2023	43
May 2023 47	May 2023	47
Jun 2023 50	Jun 2023	50
Jul 2023 52	Jul 2023	52
Aug 2023 45	Aug 2023	45
Sep 2023 41	Sep 2023	41
Oct 2023 38	Oct 2023	38
Apr 2024 36	Apr 2024	36
Jun 2024 38	Jun 2024	38
Aug 2024 40	Aug 2024	40
Dec 2024 43	Dec 2024	43
Mar 2025 39	Mar 2025	39

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NASPERS NPS by Gender

Female customers rated NASPERS's NPS 27 points higher than Male customers.

Male

NASPERS's NPS was rated 40 by Male customers on Comparably.

40%

Promoters

60%

Passives

Detractors

Female

NASPERS's NPS was rated 67 by Female customers on Comparably.

67%

Promoters

33%

Passives

Detractors

NASPERS NPS by Ethnicity

NASPERS's NPS was rated 67 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 67	African American/Black	67

NASPERS NPS by Age

NASPERS's NPS was rated 33 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

67%

NASPERS NPS by Usage

NASPERS's NPS was rated the highest by customers who have used NASPERS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 75	1 to 2 Years	75
2 to 5 Years 67	2 to 5 Years	67

NASPERS Customer Reviews

Out of the 2 NASPERS customer reviews 2 were positive and 0 were constructive. NASPERS customer reviews reflect that all customers have a favorable experience using the products/services of the company.

NASPERS Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of NASPERS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

NASPERS Customer Loyalty Score by Gender

Male customers rated NASPERS's Customer Loyalty score 30% higher than Female customers.

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Male

100%

Yes

Female

70%

Yes

NASPERS Customer Loyalty Score by Ethnicity

NASPERS's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.

% who answered "Yes"

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100

out of 100

African American/Black

NASPERS Customer Loyalty Score by Age

NASPERS's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%

NASPERS Customer Loyalty Score by Usage

NASPERS's Customer Loyalty score was rated the highest by customers who have used NASPERS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	78%
2 to 5 Years	100%

NASPERS Customer Loyalty Score by Industry

NASPERS's Customer Loyalty score was rated 70% by Accounting industry customers.

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Accounting	70%

NASPERS Product Quality

3.8/5

NASPERS has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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NASPERS Product Information

NASPERS’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated NASPERS's product the highest.

Website: http://www.naspers.com/

Company Size: 10,000+ Employees

Industry

Tech

Ecommerce and Marketplaces

SaaS

Quick Insights into NASPERS Product Quality

NASPERS's Product Quality score was rated highest by customers who have used NASPERS's products/services for 1 to 2 Years, and rated lowest by Female customers.

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Ranked NASPERS Product Quality the Highest

1 to 2 Years	4.4
Male	4.4
26-30	4.3

Ranked NASPERS Product Quality the Lowest

2 to 5 Years	3.8
Female	3.3

NASPERS Product Quality Score by Gender

Male customers rated NASPERS's Product Quality score 1.1 stars higher than Female customers.

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Male

4.4/5

Female

3.3/5

NASPERS Product Quality Score by Ethnicity

NASPERS's Product Quality score was rated 4.2 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.2	African American/Black	4.2

NASPERS Product Quality Score by Age

NASPERS's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 4.3	26-30	4.3

NASPERS Product Quality Score by Usage

NASPERS's Product Quality score was rated the highest by customers who have used NASPERS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.4
2 to 5 Years	3.8

NASPERS Product Quality Score by Industry

NASPERS's Product Quality score was rated 3 stars by Accounting industry customers.

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Accounting	3

NASPERS Pricing

NASPERS ROI & Value For Money

4/5

NASPERS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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NASPERS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into NASPERS ROI

NASPERS's ROI score was rated highest by customers who have used NASPERS's products/services for 2 to 5 Years, and rated lowest by Male customers.

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Ranked NASPERS ROI the Highest

2 to 5 Years	5
African American/Black	4.8
26-30	4.5

Ranked NASPERS ROI the Lowest

1 to 2 Years	4.6
Male	4.5

NASPERS ROI Score by Gender

NASPERS's ROI score was rated 4.5 by both Female and Male customers on Comparably.

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Male

4.5/5

Female

4.5/5

NASPERS ROI Score by Ethnicity

NASPERS's ROI score was rated 4.8 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.8	African American/Black	4.8

NASPERS ROI Score by Age

NASPERS's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 4.5	26-30	4.5

NASPERS ROI Score by Usage

NASPERS's ROI score was rated the highest by customers who have used NASPERS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	5

NASPERS ROI Score by Industry

NASPERS's ROI score was rated 4 stars by Accounting industry customers.

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Accounting	4

NASPERS Customer Satisfaction (CSAT)

NASPERS Customer Satisfaction (CSAT) Score

76 / 100

NASPERS has an overall Customer Satisfaction score of 76 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	5%
Very Dissatisfied	9%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NASPERS Customer Satisfaction

NASPERS's Customer Satisfaction score was rated highest by customers who have used NASPERS's products/services for 1 to 2 Years, and rated lowest by customers who have used NASPERS's products/services for 2 to 5 Years.

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Ranked NASPERS Customer Satisfaction the Highest

1 to 2 Years	100%
Male	75%
26-30	67%

Ranked NASPERS Customer Satisfaction the Lowest

Female	67%
2 to 5 Years	34%

NASPERS Customer Satisfaction Score by Gender

Male customers rated NASPERS's Customer Satisfaction score 8 points higher than Female customers.

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75 / 100

Male

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

67 / 100

Female

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	0%

NASPERS Customer Satisfaction Score by Ethnicity

African American/Black
60%

CSAT according to African American/Black

NASPERS' Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

NASPERS Customer Satisfaction Score by Age

NASPERS's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NASPERS.

100

Breakdown

Age

Score

26-30

67%

NASPERS Customer Satisfaction Score by Usage

NASPERS's Customer Satisfaction score was rated the highest by customers who have used NASPERS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	100
2 to 5 Years	34

NASPERS Customer Satisfaction Score by Industry

NASPERS's Customer Satisfaction score was rated 67 points by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "NASPERS Customer Satisfaction Score by Industry",
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			"label": "Accounting",
			"groupId": 495,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "NASPERS's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
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Accounting	67

NASPERS Customer Service

4/5

NASPERS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About NASPERS's Customer Service

Address

40 Heerengracht St, Cape Town, Cape Coral, FL 8000 South Africa

Website

http://www.naspers.com/

Quick Insights into NASPERS Customer Service

NASPERS's Customer Service score was rated highest by customers who have used NASPERS's products/services for 2 to 5 Years, and rated lowest by Male customers.

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Ranked NASPERS Customer Service the Highest

2 to 5 Years	5
African American/Black	4.8
Female	4.6

Ranked NASPERS Customer Service the Lowest

1 to 2 Years	4.7
Male	4.5

NASPERS Customer Service Score by Gender

Female customers rated NASPERS's Customer Service score 0.1 stars higher than Male customers.

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Male

4.5/5

Female

4.6/5

NASPERS Customer Service Score by Ethnicity

NASPERS's Customer Service score was rated 4.8 stars by African American/Black customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NASPERS.

100

Summary	Ethnicity	Customer Service Score
African American/Black 4.8	African American/Black	4.8

NASPERS Customer Service Score by Age

NASPERS's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NASPERS.

100

Summary	Age	Customer Service Score
26-30 4.5	26-30	4.5

NASPERS Customer Service Score by Usage

NASPERS's Customer Service score was rated the highest by customers who have used NASPERS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	4.7
2 to 5 Years	5

NASPERS Customer Service Score by Industry

NASPERS's Customer Service score was rated 4.1 stars by Accounting industry customers.

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Accounting	4.1

NASPERS as an Employer

4.7/5

NASPERS has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of NASPERS

Bob van Dijk

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NASPERS scored a 39 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of NASPERS would recommend the brand to a friend. ENPS measures how likely NASPERS employees would recommend working at NASPERS to a friend.

Net Promoter Score

NPS Score

56%	Promoters
27%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
33%	Passive
17%	Detractors

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