0
NPS
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Natco Pharma
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About Natco Pharma's Brand
Manufacturer and developer of finished dosage formulations and active pharmaceutical ingredients intended to make specialty medicines accessible to all. The company's finished dosage formulations and active pharmaceutical ingredients are competitively priced and are specialized in oncology drugs channeled through a strong pipeline of generic drugs enabling its customers to purchase such specialty medicines at affordable prices.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Natco Pharma NPS
Natco Pharma's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Natco Pharma's customers would recommend using the product based on a scale of -100 to 100.
Natco Pharma Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Natco Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Natco Pharma Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Natco Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Natco Pharma Product Quality
2.2/5
Natco Pharma has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Natco Pharma's overall Product Quality score rated by its users and customers.
Natco Pharma Product Information
Natco Pharma’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.natcopharma.co.in
- Company Size
- 1,001-5,000 Employees
Natco Pharma Pricing
Natco Pharma ROI & Value For Money
4/5
Natco Pharma has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Natco Pharma's overall ROI score rated by its users and customers.
Natco Pharma Customer Satisfaction (CSAT)
Natco Pharma Customer Satisfaction (CSAT) Score
50 / 100
Natco Pharma has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Natco Pharma Customer Service
4/5
Natco Pharma has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Natco Pharma's overall Customer Service score rated by its users and customers.
About Natco Pharma's Customer Service
Address
Road Number 2, Banjara Hills, Hyderabad, 500034
Website
www.natcopharma.co.in
Phone Number
7
Consumer vs. Employees
Natco Pharma scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Natco Pharma would recommend the brand to a friend. ENPS measures how likely Natco Pharma employees would recommend working at Natco Pharma to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
