-57
NPS
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National Car Rental
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About National Car Rental's Brand
National Car Rental is an online platform that enables users to find car for rent.
Brand at a Glance
80%
Customer Loyalty
2/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
National Car Rental NPS
National Car Rental's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether National Car Rental's customers would recommend using the product based on a scale of -100 to 100.
National Car Rental Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
National Car Rental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -66 | Jun 2023 | -66 |
Oct 2023 -72 | Oct 2023 | -72 |
Nov 2023 -75 | Nov 2023 | -75 |
Jan 2024 -78 | Jan 2024 | -78 |
Sep 2024 -78 | Sep 2024 | -78 |
Oct 2024 -81 | Oct 2024 | -81 |
Nov 2024 -84 | Nov 2024 | -84 |
Apr 2025 -74 | Apr 2025 | -74 |
May 2025 -65 | May 2025 | -65 |
Jul 2025 -57 | Jul 2025 | -57 |
Aug 2025 -59 | Aug 2025 | -59 |
Dec 2025 -57 | Dec 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Car Rental NPS by Gender
Male customers rated National Car Rental's NPS 40 points higher than Female customers.
Male
-60
National Car Rental's NPS was rated -60 by Male customers on Comparably.
10%
Promoters
20%
Passives
70%
Detractors
Female
-100
National Car Rental's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
National Car Rental NPS by Ethnicity
National Car Rental's NPS was rated -78 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
National Car Rental NPS by Age
National Car Rental's NPS was rated -100 points by customers ages 61-65 on Comparably.
National Car Rental NPS by Usage
National Car Rental's NPS was rated -100 points by customers who have used National Car Rental's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
National Car Rental Customer Reviews
Out of the 4 National Car Rental customer reviews 1 was positive and 3 were constructive. National Car Rental customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
National Car Rental Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of National Car Rental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Car Rental Customer Loyalty Score by Gender
Male customers rated National Car Rental's Customer Loyalty score 21% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of National Car Rental.
Male
91%
Yes
Female
70%
Yes
National Car Rental Customer Loyalty Score by Ethnicity
National Car Rental's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of National Car Rental.
80
out of 100
Caucasian
National Car Rental Customer Loyalty Score by Age
National Car Rental's Customer Loyalty score was rated 64% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of National Car Rental.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 64% | 61-65 | 64% |
National Car Rental Customer Loyalty Score by Usage
National Car Rental's Customer Loyalty score was rated 78% by customers who have used National Car Rental's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
National Car Rental Product Quality
2/5
National Car Rental has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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National Car Rental Product Information
National Car Rental’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://nationalcar.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into National Car Rental Product Quality
National Car Rental's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked National Car Rental's Product Quality.
Ranked National Car Rental Product Quality the Highest
Ranked National Car Rental Product Quality the Lowest
National Car Rental Product Quality Score by Gender
Male customers rated National Car Rental's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of National Car Rental.
Male
1.8/5
Female
1.5/5
National Car Rental Product Quality Score by Ethnicity
National Car Rental's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National Car Rental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
National Car Rental Product Quality Score by Age
National Car Rental's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of National Car Rental.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
National Car Rental Product Quality Score by Usage
National Car Rental's Product Quality score was rated 1.5 stars by customers who have used National Car Rental's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
National Car Rental Pricing
National Car Rental ROI & Value For Money
2.3/5
National Car Rental has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into National Car Rental ROI
National Car Rental's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked National Car Rental ROI the Highest
Ranked National Car Rental ROI the Lowest
National Car Rental ROI Score by Gender
Male customers rated National Car Rental's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of National Car Rental.
Male
2.1/5
Female
2/5
National Car Rental ROI Score by Ethnicity
National Car Rental's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of National Car Rental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
National Car Rental ROI Score by Age
National Car Rental's ROI score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of National Car Rental.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
National Car Rental ROI Score by Usage
National Car Rental's ROI score was rated 1.5 stars by customers who have used National Car Rental's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
National Car Rental Customer Satisfaction (CSAT)
National Car Rental Customer Satisfaction (CSAT) Score
27 / 100
National Car Rental has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Car Rental Customer Satisfaction
National Car Rental's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked National Car Rental's Customer Satisfaction.
Ranked National Car Rental Customer Satisfaction the Highest
Ranked National Car Rental Customer Satisfaction the Lowest
National Car Rental Customer Satisfaction Score by Gender
Male customers rated National Car Rental's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of National Car Rental.
30 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
National Car Rental Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National Car Rental's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of National Car Rental.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
56%
National Car Rental Customer Satisfaction Score by Age
National Car Rental's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of National Car Rental.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
National Car Rental Customer Satisfaction Score by Usage
National Car Rental's Customer Satisfaction score was rated 0 points by customers who have used National Car Rental's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
National Car Rental Customer Service
2/5
National Car Rental has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About National Car Rental's Customer Service
Address
Saint Louis, MO
Website
http://nationalcar.com/
Quick Insights into National Car Rental Customer Service
National Car Rental's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked National Car Rental's Customer Service score.
Ranked National Car Rental Customer Service the Highest
Ranked National Car Rental Customer Service the Lowest
National Car Rental Customer Service Score by Gender
Male customers rated National Car Rental's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of National Car Rental.
Male
1.8/5
Female
1.5/5
National Car Rental Customer Service Score by Ethnicity
National Car Rental's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National Car Rental.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
National Car Rental Customer Service Score by Age
National Car Rental's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of National Car Rental.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
National Car Rental Customer Service Score by Usage
National Car Rental's Customer Service score was rated 1.5 stars by customers who have used National Car Rental's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
National Car Rental as an Employer
Consumer vs. Employees
National Car Rental scored a -57 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of National Car Rental would recommend the brand to a friend. ENPS measures how likely National Car Rental employees would recommend working at National Car Rental to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
