42
NPS
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National Debt Relief
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About National Debt Relief's Brand
BBB accredited debt negotiation company helping consumers with credit card debt problems
Brand at a Glance
88%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
National Debt Relief NPS
National Debt Relief's Net Promoter Score (NPS) is a 42 with 62% Promoters, 18% Passives, and 20% Detractors. Net Promoter Score tracks whether National Debt Relief's customers would recommend using the product based on a scale of -100 to 100.
National Debt Relief Overall NPS
| 62% | Promoters |
|---|---|
| 18% | Passives |
| 20% | Detractors |
National Debt Relief NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -60 | Jan 2022 | -60 |
Sep 2022 -67 | Sep 2022 | -67 |
Oct 2022 -43 | Oct 2022 | -43 |
May 2023 -22 | May 2023 | -22 |
Nov 2023 -10 | Nov 2023 | -10 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 43 | Mar 2024 | 43 |
May 2024 45 | May 2024 | 45 |
Mar 2026 42 | Mar 2026 | 42 |
Apr 2026 42 | Apr 2026 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Debt Relief NPS by Gender
Male customers rated National Debt Relief's NPS 25 points higher than Female customers.
Male
59
National Debt Relief's NPS was rated 59 by Male customers on Comparably.
67%
Promoters
25%
Passives
8%
Detractors
Female
34
National Debt Relief's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
National Debt Relief NPS by Ethnicity
National Debt Relief's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 63 | Caucasian | 63 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 67 | African American/Black | 67 |
Other 0 | Other | 0 |
National Debt Relief NPS by Age
National Debt Relief's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
National Debt Relief NPS by Usage
National Debt Relief's NPS was rated the highest by customers who have used National Debt Relief's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
National Debt Relief Customer Reviews
Out of the 13 National Debt Relief customer reviews 12 were positive and 1 was constructive. National Debt Relief customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
National Debt Relief Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of National Debt Relief users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Debt Relief Customer Loyalty Score by Gender
Male customers rated National Debt Relief's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of National Debt Relief.
Male
93%
Yes
Female
90%
Yes
National Debt Relief Customer Loyalty Score by Ethnicity
National Debt Relief's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of National Debt Relief.
94
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Other
National Debt Relief Customer Loyalty Score by Age
National Debt Relief's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of National Debt Relief.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 85% | 61-65 | 85% |
66+ 100% | 66+ | 100% |
National Debt Relief Customer Loyalty Score by Usage
National Debt Relief's Customer Loyalty score was rated the highest by customers who have used National Debt Relief's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
National Debt Relief Customer Loyalty Score by Industry
National Debt Relief's Customer Loyalty score was rated 100% by both Accounting and Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
National Debt Relief Product Quality
4.1/5
National Debt Relief has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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National Debt Relief Product Information
National Debt Relief’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated National Debt Relief's product the highest. Reviewers from the Retail industry rated National Debt Relief the lowest at 3.8.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Content
FinTech
Government & Legal
Quick Insights into National Debt Relief Product Quality
National Debt Relief's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 51-55.
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Ranked National Debt Relief Product Quality the Highest
Ranked National Debt Relief Product Quality the Lowest
National Debt Relief Product Quality Score by Gender
Male customers rated National Debt Relief's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of National Debt Relief.
Male
4.4/5
Female
4/5
National Debt Relief Product Quality Score by Ethnicity
National Debt Relief's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of National Debt Relief.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.8 | Other | 3.8 |
National Debt Relief Product Quality Score by Age
National Debt Relief's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of National Debt Relief.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
56-60 4.3 | 56-60 | 4.3 |
61-65 4 | 61-65 | 4 |
66+ 4 | 66+ | 4 |
National Debt Relief Product Quality Score by Usage
National Debt Relief's Product Quality score was rated the highest by customers who have used National Debt Relief's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
National Debt Relief Product Quality Score by Industry
National Debt Relief's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
National Debt Relief Pricing
National Debt Relief ROI & Value For Money
4/5
National Debt Relief has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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National Debt Relief Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Retail industry think that they had the lowest ROI from National Debt Relief.
Quick Insights into National Debt Relief ROI
National Debt Relief's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Retail industry.
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Ranked National Debt Relief ROI the Highest
Ranked National Debt Relief ROI the Lowest
National Debt Relief ROI Score by Gender
Male customers rated National Debt Relief's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of National Debt Relief.
Male
4.2/5
Female
3.9/5
National Debt Relief ROI Score by Ethnicity
National Debt Relief's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of National Debt Relief.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.4 | African American/Black | 4.4 |
Other 3.3 | Other | 3.3 |
National Debt Relief ROI Score by Age
National Debt Relief's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of National Debt Relief.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
56-60 4.3 | 56-60 | 4.3 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3.9 | 66+ | 3.9 |
National Debt Relief ROI Score by Usage
National Debt Relief's ROI score was rated the highest by customers who have used National Debt Relief's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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National Debt Relief ROI Score by Industry
National Debt Relief's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
National Debt Relief Customer Satisfaction (CSAT)
National Debt Relief Customer Satisfaction (CSAT) Score
81 / 100
National Debt Relief has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Debt Relief Customer Satisfaction
National Debt Relief's Customer Satisfaction score was rated highest by customers who have used National Debt Relief's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
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Ranked National Debt Relief Customer Satisfaction the Highest
Ranked National Debt Relief Customer Satisfaction the Lowest
National Debt Relief Customer Satisfaction Score by Gender
Male customers rated National Debt Relief's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of National Debt Relief.
91 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
National Debt Relief Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National Debt Relief's Customer Satisfaction (CSAT) score was rated 93% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of National Debt Relief.
93 / 100
Very Satisfied
60%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
National Debt Relief's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of National Debt Relief.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
National Debt Relief Customer Satisfaction Score by Age
National Debt Relief's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of National Debt Relief.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 80% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 80% | |||||||||||||||
| 66+ | 88% |
National Debt Relief Customer Satisfaction Score by Usage
National Debt Relief's Customer Satisfaction score was rated the highest by customers who have used National Debt Relief's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
National Debt Relief Customer Satisfaction Score by Industry
National Debt Relief's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}National Debt Relief Customer Service
4.2/5
National Debt Relief has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock National Debt Relief's overall Customer Service score rated by its users and customers.
About National Debt Relief's Customer Service
Address
New York City, NY
Website
http://www.nationaldebtrelief.com
Phone Number
8887034948
Quick Insights into National Debt Relief Customer Service
National Debt Relief's Customer Service score was rated highest by customers who have used National Debt Relief's products/services for 2 to 5 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked National Debt Relief's Customer Service score.
Ranked National Debt Relief Customer Service the Highest
Ranked National Debt Relief Customer Service the Lowest
National Debt Relief Customer Service Score by Gender
Male customers rated National Debt Relief's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of National Debt Relief.
Male
4.5/5
Female
4.4/5
National Debt Relief Customer Service Score by Ethnicity
National Debt Relief's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of National Debt Relief.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 3.6 | Other | 3.6 |
National Debt Relief Customer Service Score by Age
National Debt Relief's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of National Debt Relief.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.8 | 51-55 | 4.8 |
56-60 4.3 | 56-60 | 4.3 |
61-65 3.8 | 61-65 | 3.8 |
66+ 4.3 | 66+ | 4.3 |
National Debt Relief Customer Service Score by Usage
National Debt Relief's Customer Service score was rated the highest by customers who have used National Debt Relief's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
National Debt Relief Customer Service Score by Industry
National Debt Relief's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
National Debt Relief as an Employer
4.3/5
National Debt Relief has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
National Debt Relief scored a 42 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of National Debt Relief would recommend the brand to a friend. ENPS measures how likely National Debt Relief employees would recommend working at National Debt Relief to a friend.
Net Promoter Score
42
NPS Score
| 62% | Promoters |
|---|---|
| 18% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
