-15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
National Funding
Marketing or Exec? Claim Your Free Account
About National Funding's Brand
National Funding: the financial technology solution for businesses nationwide. We provide capital, financing, and other merchant services.
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
National Funding NPS
National Funding's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether National Funding's customers would recommend using the product based on a scale of -100 to 100.
National Funding Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
National Funding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Feb 2023 -66 | Feb 2023 | -66 |
May 2023 -75 | May 2023 | -75 |
Jun 2023 -60 | Jun 2023 | -60 |
Feb 2024 -34 | Feb 2024 | -34 |
Mar 2024 -15 | Mar 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Funding Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of National Funding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Funding Product Quality
2.5/5
National Funding has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Funding's overall Product Quality score rated by its users and customers.
National Funding Product Information
National Funding’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
FinTech
National Funding Pricing
National Funding ROI & Value For Money
2.6/5
National Funding has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock National Funding's overall ROI score rated by its users and customers.
National Funding Customer Satisfaction (CSAT)
National Funding Customer Satisfaction (CSAT) Score
50 / 100
National Funding has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Funding Customer Service
2.5/5
National Funding has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Funding's overall Customer Service score rated by its users and customers.
About National Funding's Customer Service
Address
9820 Towne Centre Drive, San Diego, CA 92121
Website
https://www.nationalfunding.com/
Phone Number
(888) 733-2383
National Funding as an Employer
3.2/5
National Funding has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
National Funding scored a -15 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of National Funding would recommend the brand to a friend. ENPS measures how likely National Funding employees would recommend working at National Funding to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
